Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

What's New with Ivanti Neurons 2025.1

Ivanti Neurons Platform The platform purpose-built for IT & Security Operations to proactively reduce security risk, improve IT & end-user productivity and reduce operational costs. Ivanti Neurons operates a foundation of unified and reusable platform services for consistent visibility and scalable and secure solution delivery. Empower your teams with a personalized, secure work experience—everywhere.

SolarWinds Voices: Rob Johnson on Cyber Security Intelligence

With the UK government's 2024 launch of a project to integrate AI into classrooms, Rob Johnson, VP of Solutions Engineering, takes a closer look at the landscape of education and AI in a piece for cybersecurityintelligence.com. Aimed at creating lesson plans and easing the administrative burden of teachers, the initiative aims to allow education staff to focus on areas of their roles that currently get sidelined.
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4 Rising Trends in Enterprises: Cloud, Automation, Experience, and Compliance

When you're running a business, you have a bunch of different tools and processes that you need to manage in order to keep everything running smoothly. It's kind of like having a bunch of different puzzle pieces that you need to fit together just right in order to create a complete picture. Now, let's say you want to take your business to the next level - maybe you want to expand your customer base, improve your productivity, or streamline your operations.

Does Self-Service ITSM Really Work?

The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What's New with Ivanti Endpoint Management 2025.1

A strategic direction is set for centralized device management and partnerships with major tech companies. Key security initiatives aim to lead the industry with platform security and compliance measures. New productivity app features improve user experience, while device compliance updates ensure secure environments. Enhancements in user management and policy visibility are introduced, alongside cloud connector improvements. Android and Apple platform updates include support for play integrity and certificate management.

GLPI: IT service management and its integration with Pandora FMS

GLPI is a free IT Service Management (ITSM) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources. It also includes hardware and software inventory, contracts and licenses, offering a centralized view of the whole infrastructure. Its intuitive web interface and customization options ensure flexibility and scalability for businesses of any size.

Top 5 Obstacles to Observability in 2025

I’ve spent over 25 years in tech product marketing and customer support, working with pioneering companies like Dell/EMC, Apple, Keeper Security, and now, SolarWinds. In my current role, I’ve had the privilege of helping organizations of all sizes achieve comprehensive observability in their IT environments. I’ve also witnessed firsthand the challenges that can arise on this journey.