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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Unleashing the Power of Digital Employee Experience (DEX) Infraon

Are you a key decision-maker in a growth-oriented organization? Discover how to promote a collaborative work environment, encourage employee engagement, and leverage digital technologies to empower your workforce. In this video, we explore the concept of Digital Employee Experience (DEX) management and its role in creating a positive, engaging, and productive work environment. From the evolving work landscape to talent acquisition and retention strategies, we uncover the benefits of investing in DEX.

Revisit - the Balancing Act of Staying Secure While Working From Home: Ep. 11

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

Building a Culture of Innovation with DEX: How Digital Workplaces Can Foster Creativity & Growth

Building a culture of innovation with Digital Employee Experience (DEX) is akin to crafting a seamless transportation network within a bustling city. As efficient roads, bridges, and tunnels connect people and enable smooth movement, DEX connects employees to the tools, resources, and experiences that unlock the true spirit of innovation. It ensures that every digital touch-point is user-friendly, intuitive, and personalized, resembling well-planned traffic routes.

The Pros and Cons of RFID vs. QR Codes for Asset Management

Asset management is critical to the success of any organization, and with advancements in technology, organizations now have more options than ever for tracking and managing their assets. Two popular technologies used for asset management are Radio Frequency Identification (RFID) and Quick Response (QR) codes. While both technologies have their benefits and drawbacks, choosing the right one for your organization can have a significant impact on your asset management practices.

Productivity Hacks for Facility Management Professionals

In the fast-paced and demanding field of facility management, it's essential to maximize productivity, streamline operations, and deliver exceptional results. Whether you are responsible for maintaining a commercial building, overseeing a healthcare facility, or managing a corporate campus, mastering productivity techniques can significantly impact your success.

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.

What is Remote IT Support? Definition, Scope, and Tools

In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.

Seamless Endpoint Management with ManageEngine's Endpoint Central solution

Australian Media Company (ACM) is an Australia-based media company responsible for over 160 regional publications with offices spread all over Australia. Hector Camejo, the organization's IT Administrator, talks about how ManageEngine has helped them overcome their IT challenges in the best way possible.#manageengine #itmanagement #servicedesk.

The importance of digital employee experience monitoring for business

In a world where digital, businesses are shifting their focus to creating a positive digital employee experience. With more employees working remotely than ever before, it’s become critical for companies to monitor and measure this experience. This is where Digital Employee Experience Monitoring comes into play. In this article, we will dive deep into the importance of Digital Employee Experience Monitoring for businesses today.