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The latest News and Information on IT Service Management, Service Desk and related technologies.

Achieve Unite - Vulnerabilities #technology

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

How to Use Password Protection For Network Discovery

Password protection is the first line of defense to maintain the security of your network and its shared resources. With password-protected sharing, you control who can access your files, printers, and other devices within your network. This approach ensures that only authorized users with valid credentials can connect to your shared content, adding a layer of defense against unauthorized access.

The season's what you make it | Season's Greetings from ManageEngine

Whether you're spending the holidays far or near, with peers, colleagues or those you hold dear, let’s spread joy and make memories that last, ‘cause the season’s what you make it! Through this fun original, composed and performed by our folks across ManageEngine’s global offices, we wish you a season full of good cheer, laughter, and a little bit of magic. Happy holidays!

The Contradictions of VDI: Is Your Investment Delivering the Desired Performance?

The promise of Virtualized Desktop Infrastructure (VDI) is deeply compelling - by virtualizing desktops, businesses can simultaneously give employees more flexibility and improve their productivity, while also reducing costs. However, despite significant VDI investment, too many organizations are still unable to realize these promised benefits.

Reducing Downtime: How Unified Observability Tracks Authentication Bottlenecks

The user experience demands a seamless and secure method while logging in. According to a 2023 report by Statista, 66% of users report ditching a website or application due to lagging or authentication issues. Typical users expect the login to be fast and secure, regardless of Single Sign-On (SSO) or Multi-Factor Authentication (MFA).

InvGate Service Management: 6 AI Superpowers to Augment Service Desk Agents' Capabilities

At InvGate, we are committed to harnessing the power of AI to redefine Service Management practices. Since launching AI Hub, featuring the first wave of AI-powered capabilities within InvGate Service Management and Asset Management, over 50% of our clients have adopted them and saved dozens of thousands of hours. Our most impactful solutions have focused on enhancing decision-making processes, enabling teams to work smarter and achieve better outcomes.