ServiceNow has evolved from an ITSM/ITOM-centric workflow tool to become a great enterprise workflow orchestration platform that many businesses use to streamline their digital workflow experiences. ServiceNow allows you to connect various facets of your operations and its systems of record — whether it’s employees, customers, or partners — to streamline processes and optimize productivity.

In today's fast-paced and highly competitive business landscape, having an efficient and effective supply chain is critical to success. The supply chain involves the movement of goods from manufacturers to suppliers and ultimately to the end customer. To ensure a smooth and efficient flow of goods, businesses need to have a strong inventory management system in place. Inventory tracking technology is an essential tool that businesses can use to improve their supply chain performance.

Welcome to our blog, where we explore the powerful capabilities of Asset Infinity's real-time inventory tracking system and its impact on effective asset management. In today's fast-paced business landscape, organizations across industries face the challenge of efficiently managing their assets, ensuring their availability, and optimizing their utilization.

Knowledge 2023 united thousands of ServiceNow customers and colleagues from all over the world at the first single global user conference in three years. ServiceNow CEO Bill McDermott opened the show, and announcements about innovations enabled by the Now Platform didn’t stop. Three days of keynote sessions, fireside chats, roundtables, and demos offered something for everyone in attendance. Here are four key takeaways from this year’s flagship event.

Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative?

Companies using Zoom and Microsoft Teams as their real-time employee collaboration solution have access from their vendor(s) to the call and session data telemetry gathered by their solutions via a vendor-supplied API. But is this enough for effective management of collaboration tool performance in the enterprise digital workplace?