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The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding your IT environment with Discovery, Service Mapping, and, ITSM

Jun 29, 2023 By Ivanti In Ivanti
Having visibility of assets accessing your organization’s network is one thing. But understanding their potential impact on your IT environment is a different story. Knowledge is power. Especially in the Everywhere Work model, when employees use on average 2.6 devices to do their job every day. In this practical demo webinar, Everett and Steven will showcase how pairing service and asset management platforms with comprehensive discovery and service mapping solutions can help you identify and visualize relationships and dependencies of assets in your IT environment.
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InvGate

ITIL & Risk Management: How Do They Relate?

Jun 28, 2023 By Sophie Danby In InvGate
ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.
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servicenow

Users rate ServiceNow ITSM tool as a game changer

Jun 28, 2023 By Bruce Randall In ServiceNow

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

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InvGate

New Apple Zero-Days: Patch CVE 2023-32434 and CVE 2023-32435

Jun 28, 2023 By Brenda Gratas In InvGate
Apple released a series of patches today to address zero-day vulnerabilities CVE-2023-32434 and CVE-2023-32435. As Patch Management’s best practices indicate, the company advised updating the following products: iOS, iPadOS, macOS, watchOS, and Safari browser. Keep reading to understand the extent of the exploits and discover how to easily spot outdated devices on your network using InvGate Insight.
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Asset Management ROI Complete Guide | Infraon

Jun 28, 2023 By Infraon In Infraon
Unlock business success with Asset Management! Discover the power of Asset Management ROI and its impact on your bottom line. Measure value, reduce expenses, and make informed decisions to maximize returns. Watch the video to learn more! In this video, we dive into the world of Asset Management, a crucial component of corporate operations. Learn how Asset Management ROI quantifies the value gained from your investments in equipment, real estate, and inventory. Find out how it helps you assess efficiency, make informed decisions, and identify areas for improvement.
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Venkateshan Veerappan relies on ManageEngine MSP for managing their multi-client environment

Jun 28, 2023 By ManageEngine In ManageEngine
Venkateshan Veerappan, Tooling Leader and Senior IT Consultant, talks about how the MSP suite of ManageEngine helped their organization with their client audit requirements and also effortlessly adapt to remote management during the pandemic. Venkateshan shares his story of partnering with ManageEngine MSP products to meet all the needs that they have as a service provider.
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Analytics Plus webinar: How to drive successful IT infrastructure capacity planning and optimization

Jun 28, 2023 By ManageEngine In ManageEngine
With the widespread implementation of cloud infrastructure and the subsequent proliferation of resources across various hybrid platforms, IT teams often struggle to draw effective capacity plans and optimize infrastructure costs. A tailored strategic plan that manages and rightsizes IT infrastructure is the need of the hour. This way, organizations can enjoy increased visibility and scalability across varied deployments, as well as establish sustained cost savings.
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ivanti

How to Use Generative AI for Knowledge Management

Jun 27, 2023 By David Pickering In Ivanti

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...

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