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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

Hardware Asset Management Software in 2024

Jul 13, 2023 By Chandana In Infraon
In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to hardware asset management software.
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servicenow

ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share

Jul 13, 2023 By Lisa Wolfe In ServiceNow

I’m excited to announce that ServiceNow is ranked No. 1 in the Gartner® Market Share report for AIOps for the second year in a row. We’re also ranked No. 1 by market share in the IT operations and IT service management categories.1 We believe this confirms that ServiceNow is delivering on its promise to keep digital services running around the clock while providing exceptional customer and employee experiences.

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InvGate

What is Unified Service Management (USM)?

Jul 13, 2023 By Sophie Danby In InvGate
Unified Service Management or USM is a method (as in a set of practices, procedures, and principles) to simplify and standardize service delivery across organizations. As the world of Service Management has its eye on Enterprise Service Management, this holistic approach stands to shine. So, if you’re looking for an all-round system designed to boost your whole organization’s service operations, you’re in the right place.
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InvGate

Android Device Management: How to Manage Android Devices

Jul 13, 2023 By Melisa Wrobel In InvGate
Phones and tablets are a big part of our everyday functions. So, it’s no surprise businesses have incorporated them to carry out their tasks. In the realm of IT Asset Management (ITAM), Android Device Management emerges to make sure these types of assets are correctly managed and protected across businesses. This includes different activities that go from enforcing security policies to deploying applications and ensuring data protection.
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blameless

Share highly customizable Blameless Retrospectives as ServiceNow Problems

Jul 13, 2023 By Nicolas Philip In Blameless
For many organizations, ServiceNow is a crucial platform to run and scale your organization across all departments. Many organizations’ engineering teams have been relying on ServiceNow Incident and Problem Management. Despite that, many have been experiencing a growing volume of incidents hindering their ability to scale not only their incident response but also their retrospective operations, potentially compromising their data governance and compliance requirements.
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October is Cyber Security Awareness Month Ep. 18 | Security Insights Podcast

Jul 13, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Navigating the Changing Landscape: Insights into Asset Management in 2023

Jul 13, 2023 By Infraon In Infraon
Welcome to our insightful video exploring the ever-changing landscape of asset management in 2023. As the finance world evolves, asset managers face new challenges, including inflation, market volatility, and changing investor preferences. In this video, we delve into the key factors influencing the industry and how asset managers can adapt to stay competitive. We discuss the importance of innovation, differentiation, and relationship-building in a client-centric approach.
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Infraon

What is a Fixed Assets Management System?

Jul 12, 2023 By Pon Vijaya Raghvan In Infraon
A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide long-term benefits to the organization.
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almaden ai

Latest Collective IQ Release brings Alma Analysis

Jul 12, 2023 By Almaden AI In Almaden AI
Almaden Inc’s flagship product, Collective IQ® for Digital Experience Management, recently underwent a transformative update. Providing extensive data collection and analysis, aided by the incorporation of generative AI, Collective IQ® introduces a new level of simplicity to the task of ensuring company employee productivity and job satisfaction. Greatly enhanced detailed data drill-downs take the guesswork out of decision-making and speed troubleshooting.
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solarwinds

Micro-Outages Uncovered: Exploring the Real Cost of Downtime for Your Business

Jul 12, 2023 By Sean Sebring In SolarWinds
Unplanned downtime is an eventuality every business tries to avoid but will face. In today’s digitally interconnected world, outages can be particularly damaging, especially if the business is unprepared. Not only can outages cause employee frustration and anger customers, leading to numerous intangible costs like lower satisfaction hurting a company’s reputation, but the loss of employee productivity caused by unplanned downtime can significantly affect the bottom line.
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