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The latest News and Information on IT Service Management, Service Desk and related technologies.

Venkateshan Veerappan relies on ManageEngine MSP for managing their multi-client environment

Jun 28, 2023 By ManageEngine In ManageEngine
Venkateshan Veerappan, Tooling Leader and Senior IT Consultant, talks about how the MSP suite of ManageEngine helped their organization with their client audit requirements and also effortlessly adapt to remote management during the pandemic. Venkateshan shares his story of partnering with ManageEngine MSP products to meet all the needs that they have as a service provider.
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Analytics Plus webinar: How to drive successful IT infrastructure capacity planning and optimization

Jun 28, 2023 By ManageEngine In ManageEngine
With the widespread implementation of cloud infrastructure and the subsequent proliferation of resources across various hybrid platforms, IT teams often struggle to draw effective capacity plans and optimize infrastructure costs. A tailored strategic plan that manages and rightsizes IT infrastructure is the need of the hour. This way, organizations can enjoy increased visibility and scalability across varied deployments, as well as establish sustained cost savings.
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ivanti

How to Use Generative AI for Knowledge Management

Jun 27, 2023 By David Pickering In Ivanti

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...

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solarwinds

Why ChatOps Integration Is What Your ITSM Needs

Jun 27, 2023 By Krishna Sai In SolarWinds
In recent years, teams have drastically changed how they communicate and collaborate. With the rise of physical distancing and remote work, many businesses have found email slow and burdensome. Instead, they use chat clients like Microsoft Teams or Slack to effortlessly share information and solve problems without needing more online calls.
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servicenow

4 ways a strategic portfolio management framework can streamline success

Jun 27, 2023 By ServiceNow Blog In ServiceNow

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform.

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The Challenge of Digital Nomads and Work-from-Home Environments

Jun 27, 2023 By Ivanti In Ivanti
Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?
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Phishing 2.0: How to Stop Cyberattacks Even Pros Can't Catch

Jun 27, 2023 By Ivanti In Ivanti
According to Ivanti's 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing attack – despite virtually every organization getting phished last year! Today’s phishing campaigns use sophisticated social engineering techniques and the latest AI advances with devastating effectiveness, tricking your most valuable users out of sensitive information, network access and personal credentials.
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InvGate

IT Asset Tagging: How to Tag Software and Hardware Assets

Jun 27, 2023 By Melisa Wrobel In InvGate
When managing assets across your organization, IT asset tagging acts as a starting block. It ensures that everything is properly identified and easily tracked to avoid inaccurate inventory records, unregistered losses, or misusage. The practice provides a systematic approach to label and identify software and hardware assets to easily track relevant information throughout the asset’s whole lifecycle.
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Best Digital Employee Experience Platforms for a Productive Workplace - Infraon

Jun 27, 2023 By Infraon In Infraon
In the post-COVID era, businesses are facing the challenge of providing a consistent and productive digital workplace experience for employees working from various devices and locations. To address this, investing in a Digital Employee Experience (DEX) platform is crucial. Discover the top DEX platforms of 2023 that can revolutionize your workplace and enhance employee engagement, productivity, and satisfaction.
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