ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Q&A: The importance of an end-to-end observability platform

Jun 29, 2023 By ServiceNow Blog In ServiceNow

Pressure is mounting for organizations to deliver exceptional customer and employee experiences, rapid event resolution, and better business outcomes. Observability will be a key strategy play to achieve end-to-end visibility of complex tech estates, says Pablo Stern, senior vice president of technology workflows at ServiceNow. In an interview at Knowledge 2023, Stern talked about how an observability platform can encompass both DevOps workflows and business processes across the enterprise.

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Reduce Software Licensing Costs | Digital Workplace Games

Jun 29, 2023 By Nexthink In Nexthink

In their next challenge, our IT pros need to figure out how to save $1,000,000 on software licensing costs… but there’s a catch. They need to cut these costs, without cutting employee productivity! Can they do it? Watch now to find out.

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Why Trust Zero Trust Ep. 16

Jun 29, 2023 By Ivanti In Ivanti

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

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Understanding your IT environment with Discovery, Service Mapping, and, ITSM

Jun 29, 2023 By Ivanti In Ivanti

Having visibility of assets accessing your organization’s network is one thing. But understanding their potential impact on your IT environment is a different story. Knowledge is power. Especially in the Everywhere Work model, when employees use on average 2.6 devices to do their job every day. In this practical demo webinar, Everett and Steven will showcase how pairing service and asset management platforms with comprehensive discovery and service mapping solutions can help you identify and visualize relationships and dependencies of assets in your IT environment.

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Transform the way you manage vendor risk with third-party risk management

Jun 29, 2023 By ServiceNow In ServiceNow

Discover how to transform the way you manage your vendors with a third-party risk management product that is flexible enough to manage any third party and meet your needs as you evolve and grow.

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ITIL & Risk Management: How Do They Relate?

Jun 28, 2023 By Sophie Danby In InvGate

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

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Users rate ServiceNow ITSM tool as a game changer

Jun 28, 2023 By Bruce Randall In ServiceNow

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

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CIQ Product Demo

Jun 28, 2023 By Almaden AI In Almaden AI

Collective IQ is a Digital Employee Experience (DEX) solution that applies machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications, generating visibility and insights for troubleshooting through continuous learning.

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New Apple Zero-Days: Patch CVE 2023-32434 and CVE 2023-32435

Jun 28, 2023 By Brenda Gratas In InvGate

Apple released a series of patches today to address zero-day vulnerabilities CVE-2023-32434 and CVE-2023-32435. As Patch Management’s best practices indicate, the company advised updating the following products: iOS, iPadOS, macOS, watchOS, and Safari browser. Keep reading to understand the extent of the exploits and discover how to easily spot outdated devices on your network using InvGate Insight.

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Asset Management ROI Complete Guide | Infraon

Jun 28, 2023 By Infraon In Infraon

Unlock business success with Asset Management! Discover the power of Asset Management ROI and its impact on your bottom line. Measure value, reduce expenses, and make informed decisions to maximize returns. Watch the video to learn more! In this video, we dive into the world of Asset Management, a crucial component of corporate operations. Learn how Asset Management ROI quantifies the value gained from your investments in equipment, real estate, and inventory. Find out how it helps you assess efficiency, make informed decisions, and identify areas for improvement.

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