Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

InvGate Enters a New Era: Our First Institutional Funding Round

Jul 12, 2023 By Ariel Gesto In InvGate
Fourteen years after it all started – and with several previous phases or "eras" on our backs – we're entering what is probably (up to now, at least) the most promising stage of InvGate. After much thought and deliberation, I'm proud to announce that we have found the right partner to help us take InvGate to the next level.
Read Post
servicenow

ServiceNow is a Visionary in the Gartner Magic Quadrant for Application Performance Monitoring and Observability

Jul 12, 2023 By Ben Sigelman In ServiceNow

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

Read Post

Datadog Service Catalog Demo

Jul 12, 2023 By Datadog In Datadog
See what it’s like to have a central hub for all service knowledge alongside real-time observability data, including ownership, reliability, performance, and security, all in one place. With Service Catalog, you can not only better evaluate your system’s production readiness and adherence to industry best practices at scale with Scorecards, but also better understand the interrelationships between different microservices, or capture the cascading dependencies, between services and teams.
View Video
Infraon

The Best AI Chatbots in 2023

Jul 11, 2023 By Arun Prasath R In Infraon
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels.
Read Post
servicenow

4 ways CIOs can overcome critical operational challenges

Jul 11, 2023 By ServiceNow Blog In ServiceNow

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

Read Post

Better Experiences. Better Outcomes. Proactively improve your DEX

Jul 11, 2023 By Ivanti In Ivanti
A great digital employee experience (DEX) can positively impact productivity, talent acquisition and retention, security and operational agility. What if you could effectively measure and proactively optimize the experience that employees get through the devices, operating systems and applications they rely on in their Everywhere Workplace? IT and security operations teams are increasingly tasked with delivering improved DEX. However, many struggle to effectively quantify and optimize it. How do you measure the employee experience in your organization?
View Video

Unleashing the Potential of Asset Tracking Software in 2023 - Infraon

Jul 11, 2023 By Infraon In Infraon
Welcome to our captivating video where we unravel the immense power of asset tracking software and how it can revolutionize the way your organization manages its valuable assets. From physical equipment to IT assets and inventory, this software provides a centralized system that brings efficiency, precision, and control to your asset management practices.
View Video
Infraon

What is AI Helpdesk?

Jul 10, 2023 By Manjeet Gupta In Infraon
In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP).
Read Post
InvGate

An Introduction to The Microsoft Operations Framework (MOF) 4.0

Jul 10, 2023 By Sophie Danby In InvGate
The Microsoft Operations Framework or MOF is a framework that can complement your IT Service Management (ITSM) offerings. It was specifically built to support Microsoft products. Hence, when used efficiently, it improves service quality within your Microsoft environment. Because the MOF has this clearly defined scope within the ITSM landscape, it works really well when combined with other frameworks, such as ITIL or COBIT.
Read Post

Minimize Threat Exposure with RBVM & Patch Management

Jul 10, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
View Video
Subscribe to ITSM

Copyright © 2024 OpsMatters™. All rights reserved.