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The latest News and Information on IT Service Management, Service Desk and related technologies.

ivanti

Why the Common Vulnerability Scoring System (CVSS) Is Necessary - But Also Insufficient

Mar 12, 2025 By Derek Illum In Ivanti
Measuring the risks posed by vulnerabilities — to the greatest degree of accuracy — is no simple task. It’s common for organizations to use the Common Vulnerability Scoring System (CVSS) by default, to come to terms with the size and scope of vulnerabilities. But while CVSS is a useful tool, it’s not immune from its own vulnerabilities.
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xMatters

ITSM vs ITIL: Differences and How They Align

Mar 12, 2025 By xMatters In xMatters
Understanding ITSM and ITIL is essential to strengthen your IT service management. Although they are closely related and often used interchangeably, ITSM and ITIL have distinct purposes and methodologies. To gain efficiency and competitive advantage in IT management, understanding their differences while exploring how they complement each other is a must.
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The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48

Mar 6, 2025 By Ivanti In Ivanti
The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48 Vulnerability management is not for the faint of heart. The pitfalls are many, and odds are you probably have at least one of these issues. Ivanti's Chris Goettl and Robert Waters run down the list of what can get in the way of vulnerability management done well -- from attack surface visibility to data overload and resource constraints -- all with an eye on how those problems can be addressed. (Which we'll have more on next time. We promise.)
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nexthink

6 Reasons Why Digital Transformations Fail

Mar 6, 2025 By Megan Brake In Nexthink
According to McKinsey research, 70% of digital transformation projects fail to meet the stated goals. Depending on the reasons for launching a digital transformation project, this failure can lead to loss of productivity, security, profitability, or any other number of costly outcomes. In today’s competitive landscape, businesses cannot afford this failure – and yet it continues. Why?
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10 Service Desk Automation Ideas You Need to Apply ASAP

Mar 5, 2025 By InvGate In InvGate
Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!
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Hector

What Is a Good Inventory Turnover Ratio?

Mar 4, 2025 By Hector In Hector
Achieving the ideal inventory turnover ratio is essential for businesses striving for profitability and operational efficiency. This key metric, which measures how often inventory is sold and replaced within a given period, reflects your ability to balance inventory levels, meet demand, and optimize resources. Let’s explore what defines a good ratio, how to calculate it, and strategies to improve it.
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