Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Employee Performance Management and Remote Work

Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?

How Cloud Migration Helps Improve Employee Experience

The old saying goes, “practice what you preach.” When Ivanti started its "Customer Zero" initiative, Bob Grazioli, Chief Information Officer, saw it as a perfect opportunity to test the products and services consumed by customers. For example, during Ivanti’s move to the cloud, Grazioli and the team experienced the same issues that customers would’ve experienced in their migration process. This first-hand experience allowed them to make improvements along the way.

Experience the Summer 2023 Release of Alloy ITSM/ITAM Platform!

Meet the Summer 2023 Release of Alloy Navigator Enterprise, the next generation of our award-winning ITSM/ITAM platform. Taking a big step forward in our technological evolution, this platform harnesses the power of cloud and on-premise capabilities, encapsulating our commitment to innovation, versatility, and user-centric design.

CISA's BOD 23-02: How to Mitigate The Risk of Internet-Exposed Management Interfaces

The Cybersecurity and Infrastructure Security Agency (CISA) issued the Binding Operational Directive (BOD) 23-02 to mitigate the risks of internet-exposed management interfaces. For federal civilian agencies particularly, complying with this directive is not merely an operational necessity; it's a strategic imperative for securing their information systems. Keep reading to fully understand the CISA’s BOD 23-02 implications, and learn how InvGate Insight can help you comply with it.

Microsoft Teams' IDOR Lets Attackers Inject Malware Into Your Organization - Here's How to Prevent it

Cybersecurity researchers have recently informed that a vulnerability in the latest version of Microsoft Teams allows attackers to inject malware into any organization's network. Though the company has yet to release a patch, there's a change in the configuration you can do to prevent this in the meantime. The exploit was communicated by Max Corbridge and Tom Ellson from the JUMPSEC's Red Team on June 21. They promptly notified Microsoft about this security breach but didn't receive a satisfactory reply.

Building better software security with a BSIMM app

In a rapidly changing world, security is more important than ever. With good security, customers can trust organizations to take their digital infrastructure to the next level. But how do you implement top security measures across a large, complex company? At ServiceNow, we use our own products to protect ourselves and our customers—and to extend the functionality of the Now Platform.

Expand your ITSM: Key learnings for building connected enterprise workflows

After several years of increasing tech stack complexity, the pendulum is finally swinging back towards simplifying the IT landscape - and the best place to start is with the low-hanging fruit. A natural consideration for IT teams is extending ITSM to support the broader organization. But consolidating tools and connecting enterprise workflows doesn't come without its challenges.

How to Manage an IT Asset Inventory? Outlining an ITAM Strategy

Your IT inventory is not a once-and-done thing. Assembling it is only the first part. But once you have all your organization's asset information centralized, what's next? It's all about adding details, monitoring the assets' behavior, and using the information InvGate Insight provides you with in your favor. With an IT asset inventory in place, you can do things like: Linking assets to users so you know who owns them. Tracking your investments. Automating notifications and alerts. Mapping your assets' relationships.

AIOps and DEX: The Future of IT Operations - Infraon

AIOps stands for Artificial Intelligence for IT Operations. It is a new approach to IT operations that uses AI and machine learning to automate tasks, identify and resolve issues, and improve system performance. DEX stands for Digital Employee Experience. It is the way that employees interact with their IT systems and tools. DEX is crucial because it can impact employee productivity, satisfaction, and engagement. If you're looking for ways to improve your IT operations, AIOps and DEX are two of the most promising technologies on the market.

Predicting the Future of Digital Employee Experience: What to expect

Digital Employee Experience (DEX) is not just a trend, it’s an eventuality. Unsurprisingly, employees have embraced the convenience and flexibility of digital tools to navigate their work lives. Why? Well, it’s exactly what they have done to simplify their personal lives. Of course, the pandemic played a role as it pushed us into a virtual realm where we became Zoom superheroes, Slack aficionados, and Microsoft Teams maestros.