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The latest News and Information on IT Service Management, Service Desk and related technologies.

What Is a CMDB, and Why Is It Called the Heart of ITSM?

Jun 22, 2026 By Motadata In Motadata
In this video, discover why a Configuration Management Database (CMDB) is considered the heart of IT Service Management (ITSM). Learn how a CMDB helps IT teams understand dependencies, assess change impact, accelerate incident resolution, and build a reliable foundation for service management processes.
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motadata

What is Compliance in ITAM? Regulations, Penalties & Best Practices

Jun 22, 2026 By Written by In Motadata
Managing IT assets smoothly is not an easy task. Organizations depend more on technology to execute their operations these days. Hence, the requirement for effective IT Asset Management (ITAM) has grown considerably. However, beyond merely managing these assets, ensuring compliance with relevant ITAM regulations and standards matters just as much. And, in this race to keep up with changing regulations, you are not alone. Many organizations face the same challenge.
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Why ITSM Still Isn't Solving Tickets (And What Comes Next)

Jun 22, 2026 By Resolve In Resolve
Most ITSM platforms make it easier to submit tickets. They don't make it easier to resolve them. As we said in our webinar: "A better front door without backbone orchestration is just a faster handoff." The future of IT isn't faster ticket creation. It's autonomous ticket resolution powered by AI, automation, and orchestration.
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Asset Infinity

Fixed Asset Reconciliation: A Step by Step Guide for Finance Teams

Jun 21, 2026 By Charu Chopra In Asset Infinity
Accurate financial records are the foundation of effective business management. Yet many organizations struggle with discrepancies between their fixed asset records and the assets that actually exist within the business. Over time, assets may be transferred, disposed of, misplaced, or incorrectly recorded, creating gaps between financial statements and physical reality. This is where fixed asset reconciliation becomes essential.
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motadata

What is IT Service Management (ITSM)? Everything You Need to Know

Jun 19, 2026 By Motadata In Motadata
When a critical application crashes, how does your IT team respond? Is there a documented process everyone follows, or does the outcome depend on who happens to be available at the time? Without structured service management, responses often vary from one situation to another. hat inconsistency leads to delays, missed handoffs, and slower resolution of issues. Requests become harder to track, and recurring problems continue to disrupt day-to-day operations.
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Stop Managing Endpoints: The Power of AI Automation

Jun 19, 2026 By Ivanti In Ivanti
In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video.
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QR Codes For Asset Management: Label And Track Assets With InvGate Asset Management

Jun 19, 2026 By InvGate In InvGate
Still relying on serial numbers or manual asset lookups? In this video, Matt Beran shows how to generate QR codes for asset management with InvGate Asset Management and how IT teams can use them to simplify asset tracking, inventory management, and mobile access to asset information. Instead of searching through spreadsheets or manually locating asset records, QR codes provide instant access to the information stored in your inventory. Generate labels in bulk, print them, attach them to your devices, and scan them from your phone whenever you need asset details.
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motadata

Service Level Agreement (SLA) Templates: Examples, Metrics, and Best Practices

Jun 18, 2026 By Written by In Motadata
How quickly should your team resolve a critical ticket, and what are the consequences when it misses the target? That is exactly where Service Level Agreements (SLAs) come into play. An SLA turns service expectations into measurable commitments by defining clear response and resolution targets. Rather than starting from scratch, an SLA template provides a structured foundation for establishing those commitments and tracking performance against agreed standards. Why does that matter?
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IT Insider: Solving AI Accountability Crisis

Jun 18, 2026 By Ivanti In Ivanti
This episode of Ivanti's "IT Insider" series that explores the critical challenges organizations face when moving from AI experimentation to full-scale deployment. The discussion centers on three main themes: The AI Governance Gap: Guests Brooke Johnson and Sterling Parker discuss the "governance gap" where organizations deploy AI faster than they can establish policies. They highlight the risks of Shadow AI (unsupervised AI use) and the importance of having an AI Governance Council to ensure responsible use.
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