Operations | Monitoring | ITSM | DevOps | Cloud

Cloud cost optimization has become a critical priority in 2026. What starts as a manageable $5,000 monthly cloud bill can quickly grow to $50,000 within a few quarters, often without any major change in workload. If you lead an engineering or infrastructure team, this probably sounds familiar. You may have already seen costs rise faster than expected or struggled to explain sudden spikes in cloud spend. The challenge today goes beyond just rising numbers.

Improved IT asset management, AI-powered actions, and usability improvements for Alloy mobile apps.

The modern service desk is not short on entry points. In fact, employees can open a portal, search a knowledge base, start a chatbot conversation, or submit a ticket from almost anywhere. In theory, that should mean fewer queues and faster resolution. But if access to IT has improved so dramatically, why has the operational burden behind each interaction barely moved?

Turn inventory data into actionable insights, build dashboards tailored to your needs, and expand visibility across Apple and ChromeOS devices.

How do you choose the best ITSM tool for your team when 20 vendors all promise the same three things: native AI, ITIL alignment, and a single system to run your whole IT operation? It is the fair question we hear most from IT managers and service desk leads, and the cost of getting it wrong is high. An ITSM platform is a multi-year commitment where your team works inside every day, so a poor fit shows fast as slow tickets, manual workarounds, and a migration nobody wants to repeat.

Managing assets across multiple offices, warehouses, plants, project sites, or retail locations can quickly become challenging. As organizations grow, assets are transferred between locations, assigned to employees, repaired, replaced, or retired. Over time, records can become inaccurate, leading to missing assets, duplicate entries, and compliance risks. This is where physical asset verification becomes essential.

Gartner predicts that, by 2029, active AI will be able to autonomously resolve 80% of common customer service issues, reducing operational costs by around 30%. This scenario reinforces the need to move from a reactive model to proactive strategies that prevent incidents from arising, especially Level 1 incidents, which account for a large share of service desk volume.

If your organization handles the personal information of people in South Africa, POPIA compliance is not optional. The Protection of Personal Information Act has been fully enforceable since 1 July 2021, and the Information Regulator now backs it with administrative fines of up to ZAR 10 million. The requirement your IT and security teams own most directly is security safeguards under Section 19, and it is the first place a regulator looks after a breach.