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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Hector

C2 ITSM x Hector Collaboration - Optimized Asset Management

Feb 13, 2025 By Hector In Hector
At Hector, we are proud to announce an innovative collaboration with C2 ITSM, a Canadian company renowned for its IT service management solutions. This joint initiative aims to transform asset management and IT processes across various sectors such as education, municipalities, and IT enterprises. This collaboration is part of a shared vision: to provide intelligent and integrated solutions that address the current challenges organizations face in inventory management and process automation.
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How to improve the utility of ServiceNow with actionable tickets

Feb 12, 2025 By BigPanda In BigPanda
Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.
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Revolutionizing IT Service Management: AI-Powered Transformation with Ivanti Neurons

Feb 12, 2025 By Ivanti In Ivanti
Revolutionizing IT Service Management: AI-Powered Transformation with Ivanti Neurons In today's rapidly evolving digital landscape, IT service management (ITSM) is undergoing a radical transformation. Join our exclusive webinar to discover how Ivanti Neurons is leveraging artificial intelligence to redefine IT support, streamline operations, and drive unprecedented efficiency. Key Highlights.
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startingpoint

The Need For Workflow Automation In Your Business

Feb 11, 2025 By StartingPoint In StartingPoint
Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.
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bigpanda

What is ITSM? A comprehensive guide to IT service management

Feb 11, 2025 By Sam Osborn In BigPanda
When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.
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ivanti

Think SSE and SASE Make Enterprise VPNs Obsolete? Think Again

Feb 11, 2025 By John Armstrong In Ivanti
New cybersecurity technologies and frameworks are always emerging, promising enhanced protection and streamlined operations. Among these, Security Service Edge (SSE) and Secure Access Service Edge (SASE) have gained significant attention for their comprehensive approach to network security. But despite the advent of these sophisticated solutions, enterprise VPNs still hold enduring value for data and application security.
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Software Deployment: How to Deploy Software Updates to Keep Your Business Safe

Feb 11, 2025 By InvGate In InvGate
Software deployment guarantees that all applications and systems are correctly installed across organizations. It lets you install, configure, and update software across multiple devices simultaneously. With InvGate Asset Management, you can perform these tasks with scripts. Script software deployment works by deploying, installing, and configuring software on computers or devices using scripts, which are sets of instructions or commands that automate the installation and configuration tasks.
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