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The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti Micro-Demo: Active & Passive Asset Discovery

Ivanti Neurons for Discovery uses both active and passive network scanning for real-time asset discovery, including connector integrations and data aggregation. Active and passive network scanning ensures you identify every device and user—no matter where they reside or connect. Real-time insights reduce your risk from shadow IT and unmanaged assets, streamline compliance, and provide instant visibility for incident response.

How Do I Integrate DCIM With My Existing ITSM System?

In many organizations, ITSM tools and data center infrastructure tools operate in separate silos, leading to incomplete records and limited visibility. CMDB records are often incomplete or out of date because updates rely on manual entry, while incidents, changes, and service requests in ITSM lack full visibility into the physical infrastructure. Integrating DCIM with ITSM closes this gap, ensuring CMDB data matches reality and linking service workflows to accurate, actionable information.

How to Spot Old Hardware to Reduce Tech Debt With InvGate

If you work in IT, you’ve probably heard (and dreaded) the term “tech debt.” While it’s usually tied to software development, it means something slightly different in IT Asset Management (ITAM). In ITAM, tech debt is the accumulated cost of rushed asset decisions, or missing decisions, that solve short-term needs but create long-term waste, friction, and risk.

Dark Mode in AlloyScan #darkmode #sysadmin

Nobody enjoys working in an app that suddenly blasts a bright white screen. That’s why we added Dark Mode to *AlloyScan* in the latest update — and made it smart enough to match Alloy Navigator’s theme whenever you open it from there. Built for everyday IT work, *AlloyScan* is a cloud-based network inventory solution designed to give you clear visibility into your IT infrastructure, without causing eye strain.

How to Build High-Performing ITSM Operations (Best Practices Guide)

Struggling with rising ticket volumes and manual handoffs? ITSM best practices provide structure for incident management, change control, and service requests, so your team can scale without breaking workflows. From defining clear incident workflows to building strong knowledge systems and tracking SLA performance, these practices help IT teams deliver measurable service outcomes. You'll find essential practices for incident, problem, and change management, automation strategies to improve efficiency, key metrics such as MTTR and FCR, and a maturity model to drive continuous improvement.

Agentic AI Essentials: Adoption Pitfalls and How to Avoid Them

In the last article in this series, we explored how IT professionals and leaders can cut through the hype surrounding agentic AI and gain a deeper understanding of what the technology actually offers. Now, we turn to the practical side: how to integrate it effectively. Let’s explore the challenges and outline strategies that organizations of all sizes can use to adopt agentic AI with confidence.

What is ServiceNow's AI Control Tower?

What happens when AI agents stop being scattered and start being steered? Customer service queues shrink, teams get time back for high-value work, and everyone finally works off the same data. That’s the power of the ServiceNow AI Control Tower—all your AI, all under control. No more fragmentation. No more busywork. Just visibility, control, and workflows that scale across the entire business.

What's new in ivanti's Endpoint Management 2026.1

Explore the latest updates in MDM and EPMM, highlighting improvements in admin experience, app management, and security. Key features include new data retention policies, user group management, and device attribute preservation. Enhancements for Vision OS and Email Plus integration with Teams are also discussed, along with ongoing improvements in iOS and Android management. The focus remains on customer feedback and future enhancements in device management.

What's New in Ivanti's Autonomous Endpoint Management (AEM)

Explore the latest updates in MDM and EPMM, highlighting improvements in admin experience, app management, and security. Key features include new data retention policies, user group management, and device attribute preservation. Enhancements for Vision OS and Email Plus integration with Teams are also discussed, along with ongoing improvements in iOS and Android management. The focus remains on customer feedback and future enhancements in device management.

What's new in Ivanti's Exposure Management and Endpoint Security 2026.1

To view the schedule for upcoming meetings, Click here. New security controls are introduced, including a passphrase requirement for agent registration and a maintenance window feature. The application control module is removed, while Ivanti Patch for Configuration Manager sees minor enhancements. New features include Ubuntu support and automated remediation for non-compliant devices. Updates in workspace vulnerability management feature a new connector for Tenable Web App Security and improvements to existing connectors, along with workflow management enhancements.