Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Getting IT right in the age of AI: Lessons from a Silicon Valley veteran | Girish Bhat

In this episode of ITOM Spotlight, we sit down with Girish Bhat, Senior VP of GTM at Revifi, who has spent decades building, managing, and launching enterprise IT, security, and AI products at pioneering companies including Splunk, Cisco, Netscout, and Sumo Logic. With experience spanning engineering, product management, marketing, and GTM leadership, Girish brings a 360° perspective on how IT operations have evolved — from traditional alert-based monitoring to autonomous, AI-driven systems.

Ready for Windows 11? #sysadmin #win10

Windows 10 support already ended, but you are still running unsupported devices? AlloyScan shows which devices in your fleet are ready for Windows 11, and which need attention — missing TPM 2.0, incompatible CPU, or other requirements — all in seconds! Perfect for sysadmins who need clear, actionable insights to plan upgrades or replacements efficiently and avoid guesswork. Windows 11 migration readiness check and other great features arrived in AlloyScan this October.

Zoho Corp's best kept secret

If you haven’t guessed it yet, Zoho Corp’s best kept secret is—ManageEngine, its enterprise IT management division. Here is Sridhar Vembu, Chief Scientist & Co-founder of Zoho Corp., sharing our story. ManageEngine has been at the forefront of delivering stellar IT management solutions for over 23 years globally. We remain hyper-focused on delivering AI-powered digital enterprise management solutions that solve real-world IT problems that enhance operational efficiency. Find out more at manageengine.com.

Enhancing IT Asset Management with CMDB

CMDB serves as a central database for managing IT assets, improving collaboration between IT and security teams. It organizes software, networks, and contracts, providing a comprehensive view of technology infrastructure. The CMDB aids in configuration management, enabling efficient tracking of component relationships. Ivanti's platform enhances CMDB management, automating risk classification and incident response while supporting change management through no-code workflows.

How DEX and ITAM Transform IT from Reactive to Proactive

Monday: the CEO complains their laptop is slow. Tuesday: the billing software stops working. Thursday: the sales team misses a crucial meeting because Microsoft Teams crashes. This cycle of “fighting fires” is, for many IT departments, the “norm.” It’s a reactive state, where the team’s value is measured by the speed of its response to problems, not by its ability to prevent them. According to Leandro Silva, CEO of Almaden, there is a better path.

Addressing Critical Zero-Day Vulnerabilities in Microsoft Systems #shorts #patch

Recent findings reveal two major zero-day vulnerabilities, including a third-party CVE, with two Microsoft CVEs rated 7.8 on the CVSS scale being actively targeted. Microsoft has responded by removing a risky fax modem driver and urging users to update their operating systems to mitigate these threats. This marks the final security update for Windows 10, prompting users to consider upgrading to Windows 11 or applying further mitigations.

Vulnerability Prioritization: The Complete Guide

With thousands of vulnerabilities discovered every year, not all pose the same risk. Some can cripple critical systems, while others have little real-world impact. The key is knowing which threats to act on first. Vulnerability prioritization helps security teams cut through the noise, focus on what truly matters and build resilience against critical attacks.

Ep 26: From cost center to value creator: how product thinking transforms IT ft. Rajendran Dandapani

In this episode of Server Room, we sit down with Rajendran Dandapani, Director of Engineering at Zoho Corp. and President of Zoho Schools of Learning, to explore how product thinking can transform the role of IT from a cost centre to a strategic driver of growth. We discuss what “product thinking” really means for IT teams, how to turn infrastructure, support, and operations into sources of competitive advantage and why tomorrow’s IT leaders need cross-disciplinary skills beyond technology.