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The latest News and Information on IT Service Management, Service Desk and related technologies.

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Infraon

AI for Customer Support and Why You Need It

Oct 13, 2023 By Harshvardhan Thakur In Infraon

Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, and delivering superior customer experiences. In this comprehensive guide, we will explore the significance of AI for customer support, its various use cases, how to implement it, the role of Generative AI, and the barriers to overcome for its successful adoption.

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A KDC/One senior system administrator shares why ADManager Plus blows his mind!

Oct 13, 2023 By ManageEngine In ManageEngine
KDC/One provides beauty, personal care, and home care solutions through its worldwide presence. It used to have issues creating and terminating users and was looking for a solution to automate this process. Cedrick Tshibamba, KDC/One's senior system administrator, was mind-blown when he came across ADManager Plus and its capabilities. They are now able to schedule creating and terminating users at ease, which used to take them half a day previously.
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Phishing 2.0: Anyone lose a dog?

Oct 13, 2023 By Ivanti In Ivanti
According to Ivanti's 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing attack – despite virtually every organization getting phished last year! Today’s phishing campaigns use sophisticated social engineering techniques and the latest AI advances with devastating effectiveness, tricking your most valuable users out of sensitive information, network access and personal credentials.
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nexthink

How Nexthink Helps You See and Diagnose Issues at Scale

Oct 13, 2023 By Guillaume Charles In Nexthink

Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.

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solarwinds

SQL Sentry Then and Now Part 2

Oct 12, 2023 By Steven Wright In SolarWinds
In my first post, I talked about how SQL Sentry has taken shape over the years. Now we announced SQL Sentry 2023.3, and a lot is changing. In the past, customers could only work with SQL Sentry through an installed, Windows-based client. It’s a feature-rich interface with access to everything you need with no limit to how many users install it. But we heard our customers; they wanted a web-based interface with a simplified user experience.
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servicenow

Employee onboarding for better engagement and retention from Day 1

Oct 12, 2023 By Mary Hain In ServiceNow

Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs. Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertrained due to poor onboarding plan to quit. Poor onboarding experiences aren’t new for HR teams.

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IT vs Security - When Hackers Patch for Profit | Ep.31 Security Insights Podcasts

Oct 12, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Micro Product Demo: Ivanti Neurons for Patch Management

Oct 12, 2023 By Ivanti In Ivanti
Ivanti Neurons for Patch Management enables you to prioritize and patch vulnerabilities based on active risk exposure, patch reliability, and device compliance, health and risk from a single web interface. In this video we take a firsthand look at this cloud-native patch management solution and its key features and capabilities that help you better protect against data breaches, ransomware and other threats that stem from software vulnerabilities.
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Practical Demo: Protect all endpoints with secure UEM countermeasures

Oct 12, 2023 By Ivanti In Ivanti
Deploying a diverse mix of endpoints – from iOS, Android and macOS, to Windows, ChromeOS and IoT – leads to a diverse mix of security risks. Fighting those risks is nearly impossible with siloed point products, especially when your data is disparate and processes are disjointed. Join this practical demo for your dose of insider tips from our endpoint management and security experts, and experience how integrated tools minimize security risks that stem from all sorts of endpoints.
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