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The latest News and Information on IT Service Management, Service Desk and related technologies.

Delivering Better Service Experiences with AI-Powered Agents

For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’

UK Companies to Test Four-Day Work Week

Beginning in June, at least 30 companies in the United Kingdom will take part in a pilot of a four-day work week. Employees at these companies will work 32 hours per week rather than the standard 40, with no changes to their compensation or benefits. As the program progresses over a six-month trial period, researchers will analyze its effects on employee productivity, along with other variables including employee wellbeing and the environmental impact.

Fortune: ServiceNow is a World's Most Admired Company

We’re pleased to announce that ServiceNow has been named on the Fortune World’s Most Admired Companies list for the third year in a row, ranking No. 5 in the Computer Software category. The list recognizes the top-rated large US companies according to executives and directors from the companies, as well as external analysts.

5 Must-Have Preventive Maintenance Software Features

Maintenance is a very crucial part of all businesses in order to keep assets in good shape. Maintenance is utilized in various types as well. Proactive maintenance and reactive maintenance in this blog we will know more about proactive maintenance (preventive maintenance). Preventive maintenance is one of the most important factors for all organizations, especially when organizations are full of assets and pieces of equipment.

Why we adopted Microsoft Teams-and what others can learn from it

Collaboration apps, such as Microsoft Teams, have become critical during the pandemic because they enable employees to stay connected and engaged while they work. Just how critical? Microsoft reported 270 million Teams users in January 2022, up from 75 million in April 2020, a few weeks into the pandemic, according to ZDNet. Teams and similar apps have proven essential to the remote workplace. ServiceNow is one of the companies benefiting from Teams adoption.

A Guide to Service Request Management

It is common for end-users of service providers or vendors to request services to assist them with the services or the products. It is a classic use case wherein service request management enters the picture. The Information Technology Infrastructure Library (ITIL) framework includes service request management as a critical component. In view of the same, we shall walk through the following topics in this blog to understand the fundamentals of service request management.

Importance and Best Practices of Equipment Maintenance in the Manufacturing Industry

Equipment maintenance is important for all assets. It is a significant aspect of asset management, especially when you are in the manufacturing industry. We all know that the manufacturing industry has huge and complicated assets which need maintenance on a regular basis. Equipment maintenance assists in keeping assets maintained. In this blog, we will know in detail What is the importance of equipment maintenance in the manufacturing industry!

Security Apathy Is Real - Here Are 5 Ways Agencies Can Combat It

A new study—the SolarWinds IT Trends Report 2021—suggests, although tech pros are confident with their work from home and remote work policies, agencies are at a critical inflection point as this confidence could create complacency or lead to security failures. Rather than potentially fall behind, here are five steps government agencies can take to combat security apathy and proactively manage cyber risk when we emerge from the pandemic. 1.

What Are the Benefits of a Customized Maintenance Management System?

As we all know, every organization has a different requirement, and each software would require some in every organization. It does not matter if two organizations belong to the same industry and have the same working process even then their requirements would differ from one to another. Therefore, for every software Customization is important. In this blog, we will know what the benefits of customization in maintenance management systems are. So, without wasting any time let us begin!