With the wide range of services and flexible pricing models offered by providers, more and more organizations are moving their businesses to the cloud. According to Gartner, enterprise spending on the cloud has grown 18% in 2021 and is expected to be around 14.2 % of the total enterprise IT spending by 2024. With the growth of IoT, AI, and machine learning, we can expect more computing to shift to the cloud.

No matter where they are on their digital transformation journey, customers want simple, frictionless access to expertise and resources. ServiceNow Impact™, a new service solution for Now Platform® value acceleration, is designed to provide exactly that. ServiceNow Impact affects all aspects of how we work with our customers to accelerate results and develop their expertise.

An audit is an inevitable activity that needs to be done at the end of the financial year. Usually, audits are long and hectic because of assets are in different-different locations and summoning them is important for audit. But when assets are tagged or labeled with asset tracking technology such as RFID then audit becomes quite simpler and easier. Therefore, we can say that RFID technology is an ally for the organization. In this blog, we will know how RFID is helpful in the asset audit process.

IT environments are getting increasingly complex and can often straddle on-premises gear, private cloud, public and/or multi-cloud, and SaaS environments... oh, and it’s a moving target. Your legacy applications may have to reincarnate in one of these forms with minimal disruption. And when things go wrong, you need all the help and pointers you can get to identify the root source of the problem and what it’s impacting.

All age groups demand speed, transparency, and a personalized approach when it comes to resolving customer issues. But new research from ServiceNow reveals a stark gap between how Australia’s oldest and youngest populations want issues addressed. Tech-savvy millennials want to communicate through chatbots, email, and direct messages. Baby boomers prefer to speak to an operator to resolve a problem. Other generations lie somewhere in between.

The Hackett Group’s 2022 Key Issues Study reveals technology’s top 10 priority objectives to help businesses plan their goals and tech investments to accelerate digital transformation in 2022. 2022 will be a year of experimentation and tech adoption for IT leaders and their technology organizations, driven by the pandemic-induced “work from anywhere” models and high penetration of cloud-based applications.

If you love Jira then you probably love customization, and we’ve made your integration with Jira Cloud and Jira Server even better with multi-project support! You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work. Let’s take a look at what has changed and some additional use cases unlocked with this integration.

Recently, we discussed how change management became change enablement with a new version of ITIL, and what that meant for its application. But did you know that ITIL itself also went through a bit of a change? It's a little more subtle, and if you look at its current usage you might not even realize that a change even happened, but it represents a conceptual shift that might mean big things for its guidelines moving forward.

A lot of things have changed in recent years. From the way of working to executing IT operations, the business strategies have changed overnight with arising advances like Machine Learning, Automation, and Artificial intelligence. The technologies have changed present-day applications and IT operations, and with AI and ML on board, IT industries operate more perplexing undertakings and resolve issues across complex infrastructures.

Lots of organizations ignore the maintenance of assets but asset maintenance expenses are more compared to regular maintenance in the long run. That is why it is essential to implement a preventive maintenance program. Preventive maintenance program provides several other benefits That we will discuss later but first let us know what preventive maintenance is! So, without wasting any time let us begin.