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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Really Benefit From Problem and Change Management

In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new support procedures and expectations. Providing exceptional support isn’t only about quick response and incident resolution; much of it boils down to processes behind the scenes that keep you proactive. Enter: problem and change management.

Who is Most Vulnerable to Ransomware Attacks? New Report Reveals Latest Trends.

No one will be surprised to hear that ransomware is, once again, on the rise. The last two years have seen a stratospheric increase in both the frequency and sophistication of attacks. In a just-released report from Ivanti, Cyber Security Works and Cyware, 2021 closed out with alarming statistics including a 29% increase in CVEs associated with ransomware, and a 26% increase in ransomware families compared to the previous year.

Harnessing the power of the cloud to create personalized experiences

Technology teams are under more pressure than ever before. They’re balancing the demands of a changing workplace, growing customer expectations, and shifting from traditional to digital delivery. While managing more applications with less visibility, they face expectations to deliver fast, customer-grade experiences. These digital experiences are increasingly enabled by the cloud.

Is Shadow IT Impacting Your Security? How An Organization Restored 90% Compliance in One Day

Just how effective can an employee engagement campaign be? Consider this: A single Nexthink Engage campaign prompted 90% of employees to update their browser in one day. Despite not having access to the enterprise version of the Google Chrome browser, thousands of employees in this U.S. biopharmaceutical company downloaded the personal version of Google Chrome. 5200 employees to be exact.

Adapting to the Digital Future: IT Efficiency in 2021

In the last year, the dual pressures of accelerating digital transformation and delivering seamless remote experiences have challenged IT teams to fundamentally adapt. Facing constrained budgets, threats from would-be cybercriminals, and a surge in new remote devices, their role has grown both increasingly critical and increasingly complex. NinjaOne's latest report looks at the top challenges and trends impacting IT efficiency. Read the report to learn how manual processes could be costing IT teams time, money, and exposing them to new risk.

Evolve to a Risk-Based Vulnerability Remediation Strategy with a Cloud-Native Patch Management Solution - Now Available from Ivanti

Ransomware attacks are increasing in frequency and severity every year. The impact to companies is devastating. These attacks typically lead to lost business for companies as they often cause increased customer turnover, system downtime, diminished reputation and other adverse side effects.

Go from reactive to proactive IT operations with AI

On your journey from reactive to proactive IT operations, you may be unsure where to start. If your organization is lacking visibility into your operations, that’s the best place to begin. Automation and artificial intelligence (AI) can help you gain that needed visibility. AIOps and visibility Artificial intelligence for IT operations (AIOps) offers numerous benefits, including faster response time, improved IT health, and simpler IT management.

What Is A Business Advisor?

Do you possess valuable insights from your experience leading teams and running operations? You can use these to inspire and motivate leaders - with less experience - as they embark on growing their businesses. A business advisor can play a pivotal role in positively impacting the trajectory of a business by using their experience to provide informed opinions and offer advice.

What Are the Various Types of Inventory Management?

Inventory is important for all organizations as somehow it is an integral part of your business. However, the organization does not give priority to inventory management as a result business suffers from loss due to negligence of inventory management. Therefore, in this blog, we will cover types of inventory management and other topics that will help you in better inventory management. But first, let us know what exactly the inventory and inventory management is!