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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Role of Service Desk in Digital Transformation

Almost every organization is moving towards or planning to move towards digital transformation and IT is a significant part of it. The pandemic has made digital transformation a necessity to achieve maximum customer and employee engagement and satisfaction, bridge cultural and talent gaps, and promote IT as a valuable business process.

How to Manage Contract Renewals from Contract Management Software?

In the realm of agreements, deadlines are equivalent to punishments if you do not meet agreements. In any case, with the Contract Management software, your business will notify the ideal individuals brilliantly when it is the ideal time for an agreement restoration & renewal. We all know that contracts are the baseline of businesses in several sectors, that is why contract management software is significant.

Customer Support Software (5 Key Features)

Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.

What is Digital Experience Monitoring, and How Can it Help Companies?

Customer-centered business practices have become a major focal point in IT innovation. The advent of massive communication has brought forth a big challenge, however: how does one provide a top-notch customer experience when there are so many factors to account for? The market’s answer to this conundrum is monitoring software.

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Business Consulting Software (5 Factors To Consider)

Business consulting software is the missing piece of the puzzle for many consulting businesses that are struggling to facilitate growth. With the right tools and systems at your disposal, it's possible to build a scalable consulting business that fires on all cylinders. Many underestimate the importance of picking the right software solutions to power a consulting business operation.

5 Self-service challenges and how to solve them

Self-service as a function has become ubiquitous, whether employed to improve customer satisfaction, employee engagement or both. With the slow but sure transition to a hybrid working model, customers (and employees) have begun to demand a better experience when it comes to servicing and issue resolution. According to The Hackett Group 2022 Key Issues Study, self-service automation has seen the most common shift in technology function workload for three years in a row.

Importance and Best Practices of Maintaining a Fixed Asset Register

There are still countless medium & small-size organizations that are utilizing spreadsheets or manual methods for asset tracking & storing asset information. This traditional method can be used until small has extremely limited assets or countable assets. But when organizations grow asset numbers grow as well and spreadsheet utilization becomes less effective due to inaccuracy.

Understanding the Role of a Data Steward

Many years ago, in my earliest IT jobs in Omaha, Nebraska, I realized the field of data was going to continue to evolve and, as such, there would always be a need for people who worked with and understood data. Regardless of which industry someone worked in—financial, medical, governmental, transportation, or retail—someone would have to work with and maintain business data, or the business would fail. This realization led me into the world of databases and SQL Server.

Why IT Asset Management is Like Building a Jigsaw Puzzle

Think about the process of building a jigsaw puzzle. After placing every piece on the table in front of you, different colors and types, you don’t really know how they’ll form a complete picture—and you certainly don’t know if any are missing. You have little choice but to sort through everything to understand what you have and how each piece relates to another. You can see where you need to go, but nothing looks like what’s displayed on the box.