One of the great things about the TV detective Columbo was that he never made a hasty decision based on first impressions or appearances at a crime scene. It didn't matter how obvious it seemed to be who committed the crime (or how good the frame-up) was: Columbo always dug deeper into motives, opportunities, and methods to uncover who the guilty party was.
We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.
Digital transformation requires organizational evolution. Constant demand for rapid delivery of upgrades and new products forces change. Surely, the old days of managing monolithic applications housed in private servers are over. Applications consist of virtualized, containerized, and serverless code that’s networked via APIs across a hybrid infrastructure of public and private clouds.
The way that many organizations are operating has fundamentally changed over the past few years, and IT has been forced to evolve to keep pace. The good news is many teams are seeing their budgets for new tools and services increase. The bad news is the additional tooling doesn’t appear to be making a dent in IT support workloads (at least not yet). According to Zendesk, tickets filed by corporate employees jumped 31% last year.
Andon Cord catapulted Toyota into 40 years of unprecedented quality and domination. What is Andon Cord and how did they do it? In the early 1900s, Taiichi Ohno architected and introduced Andon cord in Toyota's manufacturing plants. The problem: This costs a lot of money. Production costs have always been high. In 1984, it cost NUMMI $15,000 per minute. That's $42,758 in today's value.