The latest News and Information on IT Service Management, Service Desk and related technologies.
Last month, at N-able’s Empower partner event in Prague, Chief Security Officer, Dave MacKinnon conducted a roundtable with executives from MSPs from the UK, Germany, Poland, and South Africa. The topic centered around artificial intelligence (AI) and initiated dialogue around whether they were planning to embrace AI and their concerns around the impact it could have on technology as a whole. After the event, I sat down with Dave to discuss some of the insights gained from the roundtable.
Cloud computing is no longer the future; it’s our reality. This means that the decision to move ITSM to the cloud isn't just an option. It's a strategic necessity. For business and IT leaders in the early stages of this transformation, understanding the benefits of cloud-based ITSM is pivotal. Here are five advantages that this shift can bring to your organization.
The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories.
Inventory management can be a daunting task when the right tools are used. A lack of strategy in inventory management can lead to overstocking or shortages. This article presents five tips for improving inventory management processes.
