Operations | Monitoring | ITSM | DevOps | Cloud

IncidentHub can send outage alerts to many external systems. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. Alerts are effective only when they are relevant and actionable. In this article, we will explore how to fine-tune your IncidentHub alerts to receive only the relevant ones for your third-party services.

If you’re comparing OpsGenie vs. PagerDuty, there’s something important you need to know right away: OpsGenie is shutting down. OpsGenie has been a trusted ally for incident teams for over a decade. In our Ode to OpsGenie, we celebrated its legacy—from simplifying on-call rotations to reducing alert noise effectively. Atlassian announced that OpsGenie sales will stop on June 4, 2025, with a complete shutdown by April 5, 2027.

In Site Reliability Engineering (SRE), distinguishing incident management from problem management is crucial. While both processes aim to maintain system reliability, they fulfill distinct roles: incident management focuses on quickly resolving immediate disruptions, whereas problem management identifies and rectifies root causes to prevent recurrence. Effectively combining these processes helps minimize downtime, enhances system resilience, and fosters a proactive operational approach.

The world of IT has undergone a seismic shift over the past two decades. What was once a landscape dominated by physical servers, on-premise data centers, and monolithic applications has transformed into a dynamic ecosystem of cloud-native architectures, microservices, and distributed systems. Yet, many enterprises still rely on traditional IT Service Management (ITSM) tools that were designed for a bygone era.

When critical services fail, every second counts. Teams scramble, information floods in, and clarity quickly dissolves into confusion. In these high-pressure moments, a single point of leadership, the incident commander, can mean the difference between a quick recovery and prolonged disruption.

Gartner recently released their 2025 Market Guide for Event Intelligence Solutions. Gartner states, “Event intelligence solutions (EISs) apply AI to augment, accelerate, and automate responses to signals or events detected from digital services.

Agencies across government are at a critical cross-roads with digital service transformation. Which direction to turn between answering the call to be more operationally efficient and how to embrace GenAI technology to deliver fresh ROI, according to The Total Economic Impact of the PagerDuty Operations Cloud for Public Sector ebook. Driving operational efficiency is no longer a long-term aspirational goal for government agencies, it’s now a matter of executive policy.

In today’s fast-paced, always-connected world, many businesses require employees to be on call to ensure smooth operations and quick responses to critical issues. However, compensating employees for being on call can be a tricky subject. It’s important to strike a balance between fairness, accountability, and incentivizing the right behaviors. Let’s explore four common methods of compensating employees for being on call, along with their advantages and disadvantages.

Over the last 9 months, we’ve been building some of the most ambitious AI-native features in our product. Agents that can investigate incidents in real time. Systems that identify likely root causes. AI that writes exec-ready summaries without being prompted. Natural language interfaces that let engineers ask questions like “what changed before this broke?” and get useful answers. To do this, we had to fundamentally re-evaluate how we built AI products at incident.io.