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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Measure Digital Employee Experience and Prove IT's Real Impact

Talking about Digital Employee Experience (DEX) has moved beyond being a trend and become a strategic necessity. In a scenario where almost all work depends on technology, employees’ digital experience directly influences productivity, engagement, the ability to innovate, and even the company’s financial results. The challenge is that many organizations still try to assess DEX using only traditional indicators, such as ticket volume or system availability.

The Industrial Mobile Browser Built for Supply Chain Work

Warehouse workers don’t think about whether their mobile interface runs on a browser. They’re focused on getting the job done. But for operations and IT teams evaluating or upgrading mobile technology in supply chain environments, platform choice matters more than most people realize. Consumer mobile browsers such as Safari, Edge and Chrome are useful tools designed for everyday web use. They help people search, shop, read, collaborate and access web applications from almost anywhere.

What are the Key Features and Evaluation Criteria for Vulnerability Assessment Tools?

How many findings from your last vulnerability scan have been verified as fixed? For most IT functions, the scan report is easy to produce, and the proof of closure takes far longer to assemble. That difference tends to surface at the worst possible moment, usually an audit or a post-incident review. Vulnerability assessment tools are meant to end that uncertainty. They inspect systems, match what they find against public vulnerability databases, and rank each weakness by how dangerous it is.

What Is SOC 2 Compliance? Requirements, Controls, and Evidence

Your largest prospect has asked for your SOC 2 report. The deal sits still until you produce one. Most teams handle the first half of SOC 2 compliance fine. They control access. They run backups. They put changes through approval before anything ships. The second half is what stops them, and that half is proof. Your policy says access gets reviewed every quarter. The auditor wants the dated review, the signature on it, and the same record from eight months ago.

The Hidden Risk of Scaling AI Without a Single Source of Truth

AI doesn’t fail because it’s not smart enough—it fails because it can’t see the full picture. In this video, Sterling Parker, Ivanti’s SVP of Technical Solutions and Services, explains why fragmented and "dirty" data is the biggest obstacle holding AI back for organizations today. When AI pulls from disconnected systems, it’s forced to fill in the gaps with its own intelligence, leading to hallucinations and outcomes that are hard to trust. Sterling breaks down how these "cracks in the foundation" can actually create new security vulnerabilities when scaled too quickly.

Vulnerability Assessment and Penetration Testing: Differences, Cadence, and Cost

What do you say when an auditor asks for evidence that your security controls hold, and all you can produce is a scan report from last month? A scan lists weaknesses. It says nothing about whether an attacker could chain three of them together and reach the customer database. Vulnerability assessment and penetration testing answer two different questions about the same environment. The first asks what is exposed right now. The second asks what someone with intent and skill could do with that exposure.

What Is the MITRE ATT&CK Framework? A Guide for IT Ops Teams

Most IT operations teams cannot say how much of the MITRE ATT&CK framework they already cover. The framework gets explained in the language of threat hunting and red teams. The parts that belong to infrastructure work are easy to miss. And then, coverage questions get answered with a guess. The mismatch costs time on both sides. Security asks for a coverage answer that ops has no clean way to produce. Yet the controls that stop a large share of those techniques already sit with your team.

The Margin Leak Business Services Firms Can't Bill Away

Business services firms are built on people’s time, judgment, and credibility. When a consultant loses half an hour before a client workshop, a legal team is stuck waiting for a document system, or a service delivery group has to move conversations elsewhere because collaboration tools are unreliable, it may not register as a major IT event. It still changes the economics of the work, because skilled time is being spent compensating for the environment instead of serving the client.

What Is a Vulnerability Scan? How It Works and What the Results Mean

How many machines in your environment are running software with a publicly documented security flaw right now? That figure comes from an asset inventory, and asset records age quickly once they are written. The gap is rarely about tooling budgets. Software inventory across a few hundred endpoints shifts every week, while the published catalogue of flaws in that software grows every single day. Manual inspection loses that race inside the first month.