Operations | Monitoring | ITSM | DevOps | Cloud

motadata

Network Optimization Guide With 10 Top Ways to Cut Slowdowns and Downtime

Oct 29, 2026 By Poonam Lalani In Motadata
Why does everything crawl at peak hour, even though every switch looks fine? Calls break up and file copies stall. Then the tickets arrive, each one some version of "the network is slow." It's rarely one broken device. A WAN link maxes out for an hour with voice packets queued behind a backup job. Last week's config change hasn't been linked to any of it yet. Network optimization sorts this out one measured step at a time, starting with performance monitoring.
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InvGate

Purchase Order Tracking For IT Hardware: From PO to Asset Record

Oct 29, 2026 By Ignacio Graglia In InvGate
Purchase order tracking is the practice of following each purchase order (PO) from the moment it's issued until the goods are delivered, invoiced and the order is closed. Procurement, finance and IT teams use it to know what was ordered, what arrived and what is still pending. In IT, the trail runs one step further: every laptop, monitor or server on the order ends up as a device with a serial number that someone has to register in the inventory.
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motadata

What Is Squid Proxy and How to Keep It Fast, Secure and Observable

Oct 28, 2026 By Poonam Lalani In Motadata
How long does it take your service desk to rule the proxy in or out when a user says a site won't load? The proxy carries every outbound web request in most companies, and it still tends to be checked last. So service desks guess, even though the proxy has already logged what happened to that request. For a lot of those companies, the proxy is Squid. It has cached pages and enforced web policy for close to three decades, and it logs every request it touches.
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motadata

8 Best Wireless Network Solutions to Monitor Wi-Fi in 2026

Oct 28, 2026 By Ramya Shah In Motadata
If your Wi-Fi keeps slowing down or dropping connections, checking whether your access points are online won't tell you much. You need to know what's causing the problem, whether it's weak signal strength, overloaded access points, or too many connected devices. Wireless network monitoring tools help you track these issues, monitor access point health, and spot problems before they affect more users.
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almaden ai

The Future of IT Is Conversational: Insights from CEO Leandro Silva at HDI Experience 2026

Oct 27, 2026 By Almaden AI In Almaden AI
At HDI Experience, held September 16–18, 2026, Almaden’s CEO explained how AI and DEX are transforming enterprise support—and why the traditional service desk model has reached its limits. The traditional support model can no longer keep pace with the complexity of modern IT. Leandro Silva, cofounder and CEO of Almaden, opened his presentation at HDI Experience with this straightforward observation. “The traditional model can no longer keep pace with the complexity of modern IT.
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AI Reporting: Turn IT Data Into Insights | Ivanti

Oct 27, 2026 By Ivanti In Ivanti
Discover how Ivanti Neurons AI turns IT and security data into actionable reports—just describe what you need in natural language. AI reporting takes the complexity out of report creation. With Ivanti Neurons AI built into the reporting experience, you can start with a suggested request or simply describe what you need in plain English. Neurons AI interprets your request and builds a tailored report draft with the relevant data, columns, filters, and aggregation—no manual query building required.
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onpage

10 Best AI ITSM Tools in 2026 (Compared)

Oct 27, 2026 By Michelle Chua In OnPage
Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.
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nexthink

Nexthink Named a Leader in Forrester Wave DEXM Solutions 2026

Oct 27, 2026 By Pedro Bados In Nexthink
Dear Nexthink community, Nexthink has been named a Leader in the 2026 Forrester Wave for Digital Employee Experience Management Solutions. I am incredibly proud to share this recognition with our customers, partners, and every Nexthinker whose commitment and ambition have brought us here. As a founder, this recognition is particularly meaningful.
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motadata

What Network Infrastructure Management Involves and How It Keeps Every Site Running

Oct 27, 2026 By Poonam Lalani In Motadata
Why does the help desk still hear about network problems before the network engineers do, even with every router and switch under monitoring? In most cases the alert does its job, and the hours go into what comes after it. Tracking down who last touched the config takes time, and so does checking the switch's vendor support and how close that branch link is to capacity. Networks also no longer behave like a single system.
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Self-Healing Endpoints with DEX | Ivanti

Oct 27, 2026 By Ivanti In Ivanti
Digital employee experience shouldn't just be a metric — it's the result of how well endpoints are managed, secured, and remediated in real time. In this teaser, see how Ivanti transforms reactive IT into proactive, autonomous operations. Today's IT teams are stuck in reactive mode. Employees suffer through slow laptops, dropped VPN connections, and crashing apps — and most never report it. Ivanti Neurons for Digital Experience (DEX) changes that by monitoring real-time DEX scores across devices and user groups to uncover issues before they impact productivity.
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Room Booking, Lost & Found, Visitors and Gatehouse | Asset Infinity

Oct 27, 2026 By Asset Infinity In Asset Infinity
The everyday running of a site, in one place. This walkthrough covers the Site services module in Asset Infinity: booking rooms and equipment with charges and clash checks, a lost and found desk that matches what was lost to what was handed in, a gatehouse that knows which visitors are on site and which of their devices may leave, a knowledge base of guides and lessons, a controlled document library, and messages tied to your records. It's shown on a demo hospital system around Austin, Texas.
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Fixed Asset Depreciation, Capital Projects & Budgets | Asset Infinity

Oct 27, 2026 By Asset Infinity In Asset Infinity
What your assets cost, and what they are worth. This walkthrough covers the Finance module in Asset Infinity: depreciation in as many books as you need, capital projects that collect their costs until they become assets, budgets that track every commitment against them, and the capital and FF&E plans where the money starts. It's shown on a demo hospital system around Austin, Texas, with a new hospital under construction.
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Asset Infinity for Power and Energy: Full Demo for Generation and Transmission (11 min)

Oct 27, 2026 By Asset Infinity In Asset Infinity
Asset Infinity for power and energy: a 11-minute walkthrough on Tamarack Energy Cooperative, a generation and transmission cooperative in Kansas with a 620 MW combined-cycle plant, a peaking station, a 62-turbine wind farm, a solar farm with a 50 MW / 200 MWh battery, 345, 115 and 69 kV substations and lines, and a line operations center. A G&T is judged on keeping the lights on, safely, at a price its members can afford. We walk through the nine problems that keep a generation and transmission operations team up at night, and how Asset Infinity solves each one.
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motadata

NOC Monitoring: What a Network Operations Center Tracks and How

Oct 26, 2026 By Ramya Shah In Motadata
NOC monitoring decides how fast a network problem turns into a fix. If your NOC watches the wrong layers, it misses the fault. If it alerts on everything, the real fault gets buried. According to Uptime Institute's Annual Outage Analysis 2026, 57% of operators said their most recent major outage cost more than $100,000. Most teams already collect plenty of data through network monitoring. The hard part is turning that data into a short queue of alerts that the right person acts on.
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motadata

How to Patch PHP2Shell Across Every Server and Prove Each Fix to Auditors

Oct 22, 2026 By Poonam Lalani In Motadata
When a critical flaw surfaces in the language behind a large share of your web applications, how quickly can your organization name every server that runs it? PHP2Shell puts that question in front of every IT leader who runs PHP. The answer decides how long the business stays exposed. Here's the short version. PHP2Shell covers two flaws in the PHP engine, and either one lets an attacker run code on a web server with no login at all.
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nexthink

What Four Leadership Circles Revealed About Operationalizing DEX

Oct 22, 2026 By Darren Wright Independent IT Consultant In Nexthink
Earlier this year, I spent time with technology leaders across four major cities – San Diego, Boston, London and Dallas, as part of four Leadership Circles. Taken together, the conversations reinforced how far digital employee experience has matured for many organizations. The focus has shifted from understanding why DEX matters to exploring what it takes to operationalize its success. San Diego focused on the changing role of IT and the strategic case for DEXOps.
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motadata

What is Jaeger Tracing and How does It Locate Slowdowns Across Microservices

Oct 21, 2026 By Poonam Lalani In Motadata
Why does a checkout or login take several seconds when CPU and memory look normal on every server? In microservices, one click can travel through a long chain of components before the user sees a response. Any one of them can hold the request up, and server graphs won't tell you which. Logs show what each service recorded. Metrics give you averages. What's missing is the path one request took and the place it lost time, and Jaeger tracing records exactly that.
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motadata

What is Distributed Tracing? How a Request Becomes a Trace

Oct 21, 2026 By Ramya Shah In Motadata
A checkout request leaves the browser and touches seven services before anything comes back. Seven dashboards light up. Every one of them reports a healthy number for its own service, and every one of them is telling the truth about a different slice of the work. Nobody measured the request. That gap is what pushed tracing in beside metrics and logs as a core signal of observability. In this blog, you will: By the end you will open a trace and say where the time went.
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InvGate

PHP2Shell: How to Find Vulnerable PHP Versions on Your Devices

Oct 21, 2026 By Ignacio Graglia In InvGate
Last updated: October 21, 2026. We'll update this article as PHP and Linux distributions publish new information. PHP2Shell is the nickname of two critical vulnerabilities in PHP that let an attacker run code on a web server without logging in. PHP released the fixes on October 21, 2026, and IT and security teams now need to know which of their servers and computers run a vulnerable PHP version, so they can patch those first.
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InvGate

Certificate Lifecycle Management: How to Track, Monitor And Renew Digital Certificates

Oct 20, 2026 By Ignacio Graglia In InvGate
Certificate Lifecycle Management (CLM) is the process of tracking every digital certificate an organization uses, from the moment it is requested to the day it is retired. IT, infrastructure and security teams look into Certificate Lifecycle Management when they need to stop certificates from expiring unnoticed, keep up with shorter certificate lifetimes and know who answers for each one.
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InvGate

IT Internal Audit: Checklist, Process, And Best Practices

Oct 19, 2026 By Ignacio Graglia In InvGate
An IT internal audit is a structured review of an organization's technology systems, processes, and controls to evaluate their effectiveness. It spans hardware inventory, software and licenses, access controls, IT policies, Change Management, and vendor contracts. This guide covers what an IT internal audit includes, how it differs from an external audit, and the six phases of the process, including physical verification of the inventory.
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motadata

How to View, Filter and Manage Docker Logs Without Losing Them or Filling the Disk

Oct 19, 2026 By Poonam Lalani In Motadata
Why does a container fail, restart and leave behind almost nothing useful when you go looking for the cause? Docker logs are the first place most engineers check during an incident, and they work well right up until the output goes missing. Sometimes it is buried under thousands of lines, and sometimes it is deleted along with the container. The docker logs command itself is simple. The difficulty comes from the settings around it, starting with the logging driver and where its files live on disk.
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nexthink

Lessons Learned on the Journey Zero Disruption: How to Build Buy-In Across the Organization

Oct 16, 2026 By Ella Drimer Content Marketing Lead In Nexthink
Operationalizing digital employee experience is not about implementing another technology platform or launching another transformation project. It is about embedding new capabilities into the way IT and eventually the wider organization identifies problems, manages change and improves the employee experience. That cannot happen through implementation alone.
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motadata

What to Monitor in Active Directory to Keep Logons Fast and Access Under Control

Oct 16, 2026 By Poonam Lalani In Motadata
Why do logons crawl at one branch while headquarters is fine, or an admin group gain a member nobody approved, and no alert says a word? Trace any of those back far enough and you usually reach Active Directory. Since email, VPN, file shares and line-of-business software all lean on it for credentials, a directory fault rarely looks like itself and tends to show up as a network outage or a bug in some other application. Most of these faults creep in.
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motadata

What is Zipkin and How does Distributed Tracing Speed Up Incident Resolution

Oct 16, 2026 By Poonam Lalani In Motadata
If a checkout slows down or an API call fails, why can the cause stay hidden for so long while every service dashboard looks fine? One customer click in a microservices setup may hit a gateway and a few backend services first, then a queue or a database. Every hop logs its own events, yet none of those logs points back to the original request. Distributed tracing was created to solve exactly this. Zipkin arrived early, as one of the first open-source tracers.
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motadata

What's New in Motadata 8.2.9 as ObserveOps Expands Database, Streaming and Network Coverage

Oct 15, 2026 By Poonam Lalani In Motadata
How often does a lagging replica or a bad network link reach users before your monitoring flags it? The problem grows when every layer has its own tool. Warning signs then show up in different places, often too late to act on. Motadata 8.2.9 came out on October 5, 2026, with eight updates to Motadata ObserveOps. Four of them focus on the network. The other four deal with databases, data streaming, alerting and SEBI compliance reporting. A few add support for technologies Motadata did not cover before.
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motadata

DNS Monitoring: What to Track and Where to Watch It From

Oct 15, 2026 By Ramya Shah In Motadata
DNS monitoring asks your name servers the same question on a timer and checks the answer that comes back. Most teams aim it at their public domain and stop there. That covers half the problem. Your public domain and your internal resolver fail in different ways. A check from outside the building never sees the second one. In this blog, you'll see: By the end you'll know which half of your DNS nobody is watching. A DNS check sends a query and reads the reply. The reply can fail three ways.
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Prepare Your Apple Fleet for iOS 27 and macOS 27

Oct 15, 2026 By Ivanti In Ivanti
iOS 27 and macOS 27 introduce significant changes to how organizations manage, secure, and update Apple devices. New requirements around Declarative Device Management, evolving security capabilities, and software update enforcement mean IT teams can't afford to wait until launch day. Yosune Baltra, Product Manager at Ivanti, breaks down the updates IT admins need to understand now — from Software Update Enforcement and Settings configurations to how Ivanti's Autonomous Endpoint Management solutions help you manage, secure, govern, and remediate endpoints across macOS, iOS, and iPadOS.
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Predict Patch Compliance Before It's Too Late | Ivanti

Oct 14, 2026 By Ivanti In Ivanti
Stop guessing whether you'll meet patch compliance deadlines. Every day, IT and security teams race against the clock to remediate vulnerabilities and meet compliance targets. The problem? Most organizations don't know they're going to miss those targets until it's already too late. Predictive Remediation from Ivanti changes that by giving you authoritative data on your deployment history and a forward-looking view of your compliance trajectory against SLAs.
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motadata

What a Patch Management Policy Should Contain to Keep Systems Secure and Audit-Ready

Oct 14, 2026 By Poonam Lalani In Motadata
Who decides how fast a critical patch goes out, and who signs off when a production server can't be restarted? For many IT groups, the answer is a mix of one senior admin's judgment, an old ticket and a shared spreadsheet. It holds up fine right until an auditor asks for proof, or that admin leaves. A written policy replaces that guesswork with rules people have agreed to. Owners are named, deadlines are fixed, and there's a plan for the system that can't be patched on time.
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motadata

Logging as a Service (LaaS): What It Costs and When It Fits

Oct 14, 2026 By Ramya Shah In Motadata
Logging as a Service moves your log management to a provider. They collect, parse, store and search your logs for a monthly fee. The fee is where it goes wrong. Providers meter five different things, and the one written into your contract decides whether ordinary growth doubles your bill. In this blog, you'll see: By the end you'll know which meter your workload lands on. Logging as a Service is a cloud-delivered model for collecting and searching logs.
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InvGate

AI Prompts For IT Asset Management: Ready-to-Use Inventory Questions

Oct 14, 2026 By Ignacio Graglia In InvGate
AI prompts for IT Asset Management (ITAM) are the questions and instructions IT teams type into an AI assistant to get answers from their asset inventory. They're searched by IT asset managers, technicians and IT leaders whose assistant can already read inventory data and who want ready-made questions that return useful answers about devices, owners, warranties and costs.
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motadata

WAN Link Monitoring for Faster Branch Troubleshooting

Oct 13, 2026 By Poonam Lalani In Motadata
Why do users at a branch complain about choppy calls and stalled apps when every WAN circuit on the dashboard still shows up? A link can be reachable without being healthy. Delay and packet loss can rise for hours on a live circuit, and a simple up-or-down check will report nothing unusual the whole time. WAN link monitoring checks the quality of each site-to-site connection by having routers send their own test packets and time the replies.
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motadata

What is End User Experience Monitoring (EUEM)? How It Relates to RUM and DEM

Oct 13, 2026 By Poonam Lalani In Motadata
Why do tickets about a slow application keep arriving while every server, link and service check reports normal? That mismatch is the problem end user experience monitoring exists to solve. A healthy server is one thing, but the business notices something else: whether people can finish their work or complete a purchase without delays or errors. Monitoring in most IT operations groups was built to watch the systems from the inside, so it reports CPU load, memory and uptime.
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InvGate

AI Agent And Digital Certificate Inventory: How to Track Your Invisible IT

Oct 13, 2026 By Ignacio Graglia In InvGate
An AI agent and digital certificate inventory is a record of every AI agent and digital certificate an organization runs, with what each one does, who owns it, what it connects to and when it expires or needs a review. IT and IT Asset Management (ITAM) teams build one because both kinds of asset keep critical services running with no hardware to scan, no purchase order to trace and, very often, no owner on record.
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Health First and ManageEngine: A decade of features, savings, and trusted partnership

Oct 13, 2026 By ManageEngine In ManageEngine
Douglas Morris, senior cybersecurity engineer at Health First, the largest healthcare provider in Brevard County, Florida, shares why ManageEngine is essential to Health First's security and compliance operations. With over 12,000 employees across hospitals, clinics, pharmacies, and insurance services, Health First relies on strong cybersecurity and detailed audit capabilities. Early gaps in logging led Morris to adopt ManageEngine ADAudit Plus, which proved invaluable, and over nearly a decade the healthcare provider added ADManager Plus, M365 Manager Plus, and RecoveryManager Plus.
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Autonomous Patch Management | Ivanti

Oct 13, 2026 By Ivanti In Ivanti
New vulnerabilities emerge every day and thousands of endpoints change constantly — it's a continuous race against time. Patching isn't just deployment; it's manual handoffs and incomplete visibility that leave organizations exposed. This video shows how Ivanti Neurons for Patch Management provides immediate, authoritative insights into your IT estate so you can close security gaps faster.
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Alloy Software

Meet Allie, Your New AI Teammate

Oct 12, 2026 By Anna Markova In Alloy Software
Get a first look at your new AI assistant for IT teams, coming this fall. Coming to Alloy Navigator this fall, Allie is a versatile AI assistant that understands how you work and helps you get things done. It combines the context of your current task with years of knowledge accumulated across your system, broader expertise, and external sources you choose. Allie answers questions, analyzes information, and takes action, following processes tailored to your team.
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motadata

How Alert Suppression Pauses Alerts During Planned Work Without Losing Visibility

Oct 12, 2026 By Poonam Lalani In Motadata
How many pages did your on-call engineer get during the last planned firmware upgrade on a core switch? The device stops responding and every dependent check fails. Soon the on-call phone is buzzing with alerts for a change that was approved last week. Alert suppression is a time-limited pause on alerts for a condition you already know about, such as planned work or an issue under investigation. And what is alert suppression from the engineer's side of the console?
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motadata

RUM Metrics That Matter for User Experience and Revenue

Oct 12, 2026 By Poonam Lalani In Motadata
Why does a page that scores well in testing still draw complaints from customers about slowness? A lab test runs on one fast machine over a stable connection. Customers use older phones, congested mobile networks and browsers loaded with extensions, so their experience can only be measured on their own devices. Real user monitoring captures that experience, and it produces a long list of measurements.
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obkio

ServiceNow Integration for Obkio's Network Monitoring Tool: Now Live

Oct 9, 2026 By Andrii Kernitskyi In Obkio
Obkio's ServiceNow integration is now live. When Obkio detects a network issue, it opens an incident in ServiceNow. When the issue recovers, it resolves that same incident. Your team works the problem in the platform they already use for incident management, with the monitoring context already attached.
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motadata

SSL Handshake Guide Covering Each Step and the Fixes That Prevent Outages

Oct 9, 2026 By Poonam Lalani In Motadata
Why would a website that passes every uptime check still show customers a security warning? In most cases, the server is running and the network is healthy. The failure happens earlier, during the brief exchange in which the browser and the server agree on how to communicate securely. That moment is the SSL handshake. If it goes wrong, users get an error page while your dashboards stay green. Maybe a certificate expired; maybe a routine change left both sides on different protocol versions.
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motadata

What Is RMM (Remote Monitoring and Management)?

Oct 9, 2026 By Ramya Shah In Motadata
RMM lets one small team look after thousands of machines nobody will ever physically touch. It grew up inside managed service providers. The whole category runs on agent-based monitoring, which means a small program sits on every endpoint and phones home on a schedule. That agent is also why attackers have taken such an interest lately. In this blog, you'll see: By the end you'll know what the category covers and where it stops. RMM stands for remote monitoring and management.
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motadata

7 Best SQL Server Monitoring Tools for 2026

Oct 8, 2026 By Ramya Shah In Motadata
A slow query can affect an application before the database team knows what is causing it. A blocked session, failed job, or growing database file can create more problems if no one spots it early. That’s where SQL Server monitoring tools come in. They help you track database performance, find slow queries, monitor waits and locks, and see what changed before a problem occurred.
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motadata

7 Best Network Sniffing Tools for 2026

Oct 8, 2026 By Ramya Shah In Motadata
Ever wondered what is actually using your network when it suddenly slows down? It could be a device sending too much data, a backup running at the wrong time, or an application taking too long to respond. Without visibility into network traffic, finding the real cause can take hours. That’s where network sniffing tools can help. They let you inspect network traffic, capture packets, and see what is happening between devices, servers, and applications.
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almaden ai

The invisible cost of poor digital experience: what happens when your company does not have DEX data

Oct 7, 2026 By Almaden AI In Almaden AI
Your sales team missed an important meeting because a laptop froze in the middle of the presentation. The finance team recreated a spreadsheet three times because Excel closed by itself. None of these incidents became a ticket. None were recorded. But both cost money. Most companies measure IT health through technical indicators: servers up, systems online, tickets resolved.
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motadata

9 Best Help Desk Software for Small Business in 2026

Oct 7, 2026 By Ramya Shah In Motadata
Why is your network slow or failing even when your devices seem to be working? Finding the cause of a network problem can take time. You may need to check packet loss, trace the network path, find a busy link, or see why an application is not connecting. A simple ping test can tell you whether a device responds, but it cannot always show what is causing the problem. Network diagnostic tools help you narrow down the cause by checking devices, ports, routes, packets, traffic, and link performance.
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motadata

8 Best Network Diagnostic Tools for 2026

Oct 7, 2026 By Poonam Lalani In Motadata
If your team manages a network across several offices and cloud systems, finding the cause of a slow or failed connection can take time. You may run into problems such as: As your network grows, a quick test from one computer may not show where the problem started or when it first appeared. Network diagnostic tools help you check devices, ports, routes, packets, and link performance.
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motadata

10 Best Database Monitoring Tools for 2026

Oct 6, 2026 By Ramya Shah In Motadata
If your company relies on multiple databases and applications, keeping track of database performance can become difficult. You may face challenges such as: As your database environment grows, identifying the cause of performance issues becomes harder without the right monitoring in place. I get why database monitoring tools have become an important part of managing database performance. They help you monitor database activity, spot performance issues, and find what is causing a slowdown.
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motadata

Remote Infrastructure Management: How to Run Sites With No IT Staff

Oct 6, 2026 By Ramya Shah In Motadata
Most IT teams now look after more sites than they have people to visit. Remote infrastructure management covers that gap, and it works differently from the IT infrastructure management you run inside a building where somebody can walk over and look at whatever broke. The technology rarely causes the trouble. Trouble starts when a site goes quiet and there's nobody standing there to look at it.
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InvGate

Shadow AI: How to Find And Control The AI Tools Your Company Didn't Approve

Oct 6, 2026 By Ignacio Graglia In InvGate
Shadow AI on company computers often starts with an AI agent that an employee installed on their own, signed in with a personal subscription and connected to internal systems through a Model Context Protocol (MCP) server. Shadow AI is one branch of shadow IT, with a shorter path from install to impact: these tools set up quickly, act on files and systems, and work under whatever account the employee chose. This guide skips the long definitions and goes to the practical part.
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motadata

ISO 27001 Compliance: What Auditors Require and When You Need the Certificate

Oct 5, 2026 By Ramya Shah In Motadata
ISO 27001 compliance means running your information security the way ISO/IEC 27001 sets out. Most teams meet the standard when a customer sends over a security questionnaire. It lands as one more line on a cybersecurity compliance checklist. That framing hides the decision underneath it. You can follow the standard without ever being certified against it. The two routes cost very different amounts. In this blog, you will: You will finish able to decide whether you need the certificate, and what it takes.
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motadata

10 Best AI Help Desk Software for 2026

Oct 5, 2026 By Ramya Shah In Motadata
Are your support teams spending too much time handling tickets and answering repetitive questions? As support requests increase, teams spend more time reading conversations, assigning tickets, finding relevant information, and preparing replies. These tasks can take attention away from complex issues that require human support. AI help desk software can help reduce this workload. It can answer common questions, summarize tickets, suggest replies, route requests, and assist with support tasks.
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AI Control Tower Live: Governance that moves at machine speed

Oct 2, 2026 By ServiceNow In ServiceNow
One question, ninety minutes: Do you know what AI agents you have running, what they're accessing, and what's their ROI? ServiceNow product leaders open with an overview of why legacy controls can't keep pace with AI agents. Then we'll showcase customer stories from Zespri and Booking.com, end-to-end demos of AI Control Tower, and a look inside ServiceNow's own AI estate.
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AlmaIQ: The Smart Concierge That Revolutionizes IT Support and Productivity

Oct 2, 2026 By Almaden - Proactive Insights for a Reactive World In Almaden AI
Discover how AlmaIQ, Almaden's conversational artificial intelligence integrated with Collective IQ (ITAM and DEX), is transforming the way teams and employees interact with your organization's technology. AlmaIQ connects users to corporate data, insights, and knowledge through simple natural language conversations, allowing you to diagnose device performance issues, check software status, and get instant answers without hassle.
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Endpoint Management with AIDriven Automation

Oct 1, 2026 By Ivanti In Ivanti
In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video: How to achieve full visibility across your entire environment. The benefits of risk-based patching and continuous compliance. Proactive user experience optimization powered by AI. How to reduce risk and scale IT efficiency on a single platform.
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motadata

SOX ITGC Controls Checklist for IT Service Management and Year-Round Audit Readiness

Oct 1, 2026 By Poonam Lalani In Motadata
How much of your SOX audit season goes into rebuilding proof of work that was already done? Access was approved, the change went through review, the backup ran, yet the evidence lives in email threads, chat messages and a spreadsheet someone updated last quarter. When an auditor asks for a complete list of production changes, IT staff have to pull records from several places against a deadline.
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motadata

What Happens When an SLA is Breached and How to Recover Customer Trust

Oct 1, 2026 By Poonam Lalani In Motadata
What does your organization owe a customer when a priority ticket misses its resolution target by forty minutes? For most service providers and internal service desks, the answer stays unclear until the customer asks for a credit or a manager asks why the monthly SLA report shows a miss. By then, the facts that decide the outcome, such as when the clock started, whether it paused and who was told, are scattered across tickets, emails and chat threads.
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nexthink

How Agilent Uses Workspace to Turn DEX Data into Confident IT Decisions

Oct 1, 2026 By Chanté Frazer Content Marketing Manager In Nexthink
⁠Operating across 110 countries, Agilent Technologies supports scientists working in life science research, patient diagnostics and testing that helps ensure the safety of water, food and pharmaceuticals. Keeping the technology behind that work running effectively helps employees stay focused on the science and services that contribute to Agilent’s mission to advance quality of life.
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