Operations | Monitoring | ITSM | DevOps | Cloud

almaden ai

The invisible cost of poor digital experience: what happens when your company does not have DEX data

Oct 7, 2026 By Almaden AI In Almaden AI
Your sales team missed an important meeting because a laptop froze in the middle of the presentation. The finance team recreated a spreadsheet three times because Excel closed by itself. None of these incidents became a ticket. None were recorded. But both cost money. Most companies measure IT health through technical indicators: servers up, systems online, tickets resolved.
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motadata

9 Best Help Desk Software for Small Business in 2026

Oct 7, 2026 By Ramya Shah In Motadata
Why is your network slow or failing even when your devices seem to be working? Finding the cause of a network problem can take time. You may need to check packet loss, trace the network path, find a busy link, or see why an application is not connecting. A simple ping test can tell you whether a device responds, but it cannot always show what is causing the problem. Network diagnostic tools help you narrow down the cause by checking devices, ports, routes, packets, traffic, and link performance.
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motadata

8 Best Network Diagnostic Tools for 2026

Oct 7, 2026 By Poonam Lalani In Motadata
If your team manages a network across several offices and cloud systems, finding the cause of a slow or failed connection can take time. You may run into problems such as: As your network grows, a quick test from one computer may not show where the problem started or when it first appeared. Network diagnostic tools help you check devices, ports, routes, packets, and link performance.
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motadata

10 Best Database Monitoring Tools for 2026

Oct 6, 2026 By Ramya Shah In Motadata
If your company relies on multiple databases and applications, keeping track of database performance can become difficult. You may face challenges such as: As your database environment grows, identifying the cause of performance issues becomes harder without the right monitoring in place. I get why database monitoring tools have become an important part of managing database performance. They help you monitor database activity, spot performance issues, and find what is causing a slowdown.
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motadata

Remote Infrastructure Management: How to Run Sites With No IT Staff

Oct 6, 2026 By Ramya Shah In Motadata
Most IT teams now look after more sites than they have people to visit. Remote infrastructure management covers that gap, and it works differently from the IT infrastructure management you run inside a building where somebody can walk over and look at whatever broke. The technology rarely causes the trouble. Trouble starts when a site goes quiet and there's nobody standing there to look at it.
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motadata

ISO 27001 Compliance: What Auditors Require and When You Need the Certificate

Oct 5, 2026 By Ramya Shah In Motadata
ISO 27001 compliance means running your information security the way ISO/IEC 27001 sets out. Most teams meet the standard when a customer sends over a security questionnaire. It lands as one more line on a cybersecurity compliance checklist. That framing hides the decision underneath it. You can follow the standard without ever being certified against it. The two routes cost very different amounts. In this blog, you will: You will finish able to decide whether you need the certificate, and what it takes.
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motadata

10 Best AI Help Desk Software for 2026

Oct 5, 2026 By Ramya Shah In Motadata
Are your support teams spending too much time handling tickets and answering repetitive questions? As support requests increase, teams spend more time reading conversations, assigning tickets, finding relevant information, and preparing replies. These tasks can take attention away from complex issues that require human support. AI help desk software can help reduce this workload. It can answer common questions, summarize tickets, suggest replies, route requests, and assist with support tasks.
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AI Control Tower Live: Governance that moves at machine speed

Oct 2, 2026 By ServiceNow In ServiceNow
One question, ninety minutes: Do you know what AI agents you have running, what they're accessing, and what's their ROI? ServiceNow product leaders open with an overview of why legacy controls can't keep pace with AI agents. Then we'll showcase customer stories from Zespri and Booking.com, end-to-end demos of AI Control Tower, and a look inside ServiceNow's own AI estate.
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AlmaIQ: The Smart Concierge That Revolutionizes IT Support and Productivity

Oct 2, 2026 By Almaden - Proactive Insights for a Reactive World In Almaden AI
Discover how AlmaIQ, Almaden's conversational artificial intelligence integrated with Collective IQ (ITAM and DEX), is transforming the way teams and employees interact with your organization's technology. AlmaIQ connects users to corporate data, insights, and knowledge through simple natural language conversations, allowing you to diagnose device performance issues, check software status, and get instant answers without hassle.
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Endpoint Management with AIDriven Automation

Oct 1, 2026 By Ivanti In Ivanti
In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video: How to achieve full visibility across your entire environment. The benefits of risk-based patching and continuous compliance. Proactive user experience optimization powered by AI. How to reduce risk and scale IT efficiency on a single platform.
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motadata

SOX ITGC Controls Checklist for IT Service Management and Year-Round Audit Readiness

Oct 1, 2026 By Poonam Lalani In Motadata
How much of your SOX audit season goes into rebuilding proof of work that was already done? Access was approved, the change went through review, the backup ran, yet the evidence lives in email threads, chat messages and a spreadsheet someone updated last quarter. When an auditor asks for a complete list of production changes, IT staff have to pull records from several places against a deadline.
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motadata

What Happens When an SLA is Breached and How to Recover Customer Trust

Oct 1, 2026 By Poonam Lalani In Motadata
What does your organization owe a customer when a priority ticket misses its resolution target by forty minutes? For most service providers and internal service desks, the answer stays unclear until the customer asks for a credit or a manager asks why the monthly SLA report shows a miss. By then, the facts that decide the outcome, such as when the clock started, whether it paused and who was told, are scattered across tickets, emails and chat threads.
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nexthink

How Agilent Uses Workspace to Turn DEX Data into Confident IT Decisions

Oct 1, 2026 By Chanté Frazer Content Marketing Manager In Nexthink
⁠Operating across 110 countries, Agilent Technologies supports scientists working in life science research, patient diagnostics and testing that helps ensure the safety of water, food and pharmaceuticals. Keeping the technology behind that work running effectively helps employees stay focused on the science and services that contribute to Agilent’s mission to advance quality of life.
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