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The latest News and Information on IT Service Management, Service Desk and related technologies.

Prepare Your Apple Fleet for iOS 27 and macOS 27

Oct 15, 2026 By Ivanti In Ivanti
iOS 27 and macOS 27 introduce significant changes to how organizations manage, secure, and update Apple devices. New requirements around Declarative Device Management, evolving security capabilities, and software update enforcement mean IT teams can't afford to wait until launch day. Yosune Baltra, Product Manager at Ivanti, breaks down the updates IT admins need to understand now — from Software Update Enforcement and Settings configurations to how Ivanti's Autonomous Endpoint Management solutions help you manage, secure, govern, and remediate endpoints across macOS, iOS, and iPadOS.
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motadata

Logging as a Service (LaaS): What It Costs and When It Fits

Oct 14, 2026 By Ramya Shah In Motadata
Logging as a Service moves your log management to a provider. They collect, parse, store and search your logs for a monthly fee. The fee is where it goes wrong. Providers meter five different things, and the one written into your contract decides whether ordinary growth doubles your bill. In this blog, you'll see: By the end you'll know which meter your workload lands on. Logging as a Service is a cloud-delivered model for collecting and searching logs.
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InvGate

AI Prompts For IT Asset Management: Ready-to-Use Inventory Questions

Oct 14, 2026 By Ignacio Graglia In InvGate
AI prompts for IT Asset Management (ITAM) are the questions and instructions IT teams type into an AI assistant to get answers from their asset inventory. They're searched by IT asset managers, technicians and IT leaders whose assistant can already read inventory data and who want ready-made questions that return useful answers about devices, owners, warranties and costs.
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Predict Patch Compliance Before It's Too Late | Ivanti

Oct 14, 2026 By Ivanti In Ivanti
Stop guessing whether you'll meet patch compliance deadlines. Every day, IT and security teams race against the clock to remediate vulnerabilities and meet compliance targets. The problem? Most organizations don't know they're going to miss those targets until it's already too late. Predictive Remediation from Ivanti changes that by giving you authoritative data on your deployment history and a forward-looking view of your compliance trajectory against SLAs.
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motadata

What a Patch Management Policy Should Contain to Keep Systems Secure and Audit-Ready

Oct 14, 2026 By Poonam Lalani In Motadata
Who decides how fast a critical patch goes out, and who signs off when a production server can't be restarted? For many IT groups, the answer is a mix of one senior admin's judgment, an old ticket and a shared spreadsheet. It holds up fine right until an auditor asks for proof, or that admin leaves. A written policy replaces that guesswork with rules people have agreed to. Owners are named, deadlines are fixed, and there's a plan for the system that can't be patched on time.
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motadata

WAN Link Monitoring for Faster Branch Troubleshooting

Oct 13, 2026 By Poonam Lalani In Motadata
Why do users at a branch complain about choppy calls and stalled apps when every WAN circuit on the dashboard still shows up? A link can be reachable without being healthy. Delay and packet loss can rise for hours on a live circuit, and a simple up-or-down check will report nothing unusual the whole time. WAN link monitoring checks the quality of each site-to-site connection by having routers send their own test packets and time the replies.
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motadata

What is End User Experience Monitoring (EUEM)? How It Relates to RUM and DEM

Oct 13, 2026 By Poonam Lalani In Motadata
Why do tickets about a slow application keep arriving while every server, link and service check reports normal? That mismatch is the problem end user experience monitoring exists to solve. A healthy server is one thing, but the business notices something else: whether people can finish their work or complete a purchase without delays or errors. Monitoring in most IT operations groups was built to watch the systems from the inside, so it reports CPU load, memory and uptime.
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InvGate

AI Agent And Digital Certificate Inventory: How to Track Your Invisible IT

Oct 13, 2026 By Ignacio Graglia In InvGate
An AI agent and digital certificate inventory is a record of every AI agent and digital certificate an organization runs, with what each one does, who owns it, what it connects to and when it expires or needs a review. IT and IT Asset Management (ITAM) teams build one because both kinds of asset keep critical services running with no hardware to scan, no purchase order to trace and, very often, no owner on record.
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Health First and ManageEngine: A decade of features, savings, and trusted partnership

Oct 13, 2026 By ManageEngine In ManageEngine
Douglas Morris, senior cybersecurity engineer at Health First, the largest healthcare provider in Brevard County, Florida, shares why ManageEngine is essential to Health First's security and compliance operations. With over 12,000 employees across hospitals, clinics, pharmacies, and insurance services, Health First relies on strong cybersecurity and detailed audit capabilities. Early gaps in logging led Morris to adopt ManageEngine ADAudit Plus, which proved invaluable, and over nearly a decade the healthcare provider added ADManager Plus, M365 Manager Plus, and RecoveryManager Plus.
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