Operations | Monitoring | ITSM | DevOps | Cloud

Get a first look at your new AI assistant for IT teams, coming this fall. Coming to Alloy Navigator this fall, Allie is a versatile AI assistant that understands how you work and helps you get things done. It combines the context of your current task with years of knowledge accumulated across your system, broader expertise, and external sources you choose. Allie answers questions, analyzes information, and takes action, following processes tailored to your team.

How many pages did your on-call engineer get during the last planned firmware upgrade on a core switch? The device stops responding and every dependent check fails. Soon the on-call phone is buzzing with alerts for a change that was approved last week. Alert suppression is a time-limited pause on alerts for a condition you already know about, such as planned work or an issue under investigation. And what is alert suppression from the engineer's side of the console?

Why does a page that scores well in testing still draw complaints from customers about slowness? A lab test runs on one fast machine over a stable connection. Customers use older phones, congested mobile networks and browsers loaded with extensions, so their experience can only be measured on their own devices. Real user monitoring captures that experience, and it produces a long list of measurements.

Obkio's ServiceNow integration is now live. When Obkio detects a network issue, it opens an incident in ServiceNow. When the issue recovers, it resolves that same incident. Your team works the problem in the platform they already use for incident management, with the monitoring context already attached.

Why would a website that passes every uptime check still show customers a security warning? In most cases, the server is running and the network is healthy. The failure happens earlier, during the brief exchange in which the browser and the server agree on how to communicate securely. That moment is the SSL handshake. If it goes wrong, users get an error page while your dashboards stay green. Maybe a certificate expired; maybe a routine change left both sides on different protocol versions.

RMM lets one small team look after thousands of machines nobody will ever physically touch. It grew up inside managed service providers. The whole category runs on agent-based monitoring, which means a small program sits on every endpoint and phones home on a schedule. That agent is also why attackers have taken such an interest lately. In this blog, you'll see: By the end you'll know what the category covers and where it stops. RMM stands for remote monitoring and management.

A slow query can affect an application before the database team knows what is causing it. A blocked session, failed job, or growing database file can create more problems if no one spots it early. That’s where SQL Server monitoring tools come in. They help you track database performance, find slow queries, monitor waits and locks, and see what changed before a problem occurred.

Ever wondered what is actually using your network when it suddenly slows down? It could be a device sending too much data, a backup running at the wrong time, or an application taking too long to respond. Without visibility into network traffic, finding the real cause can take hours. That’s where network sniffing tools can help. They let you inspect network traffic, capture packets, and see what is happening between devices, servers, and applications.

Your sales team missed an important meeting because a laptop froze in the middle of the presentation. The finance team recreated a spreadsheet three times because Excel closed by itself. None of these incidents became a ticket. None were recorded. But both cost money. Most companies measure IT health through technical indicators: servers up, systems online, tickets resolved.