Operations | Monitoring | ITSM | DevOps | Cloud

At Nexthink’s DEX Day in Raleigh, NC, IT leaders shared how they’re tackling vulnerability response, compliance, and the growing expectations on end-user computing (EUC) teams.

How long would it take you to get one new line of code into the container running your payment service? In a lot of organizations, the answer runs to weeks, because the change has to clear a build owner, a test cycle, and a release window that nobody wants to open early. That timeline is why so much monitoring advice fails on contact. Most of it opens by telling you to add a library, rebuild the image, and push a new version. If you could do that this afternoon, you would have done it already.

How many containers are running in your production environment right now that nobody can see inside? A vendored service, a compiled binary, an application whose build pipeline left with the developer who wrote it: each one runs, serves traffic, and reports nothing. Instrumenting those workloads means a code change, a rebuild, and a redeploy, and on these containers none of the three are available.

IT teams don’t need another place to look for problems. They need a faster way to understand what is happening, decide what to do next, and act before disruption spreads. That has always been the promise of Workspace. It gives IT teams a conversational way to investigate issues, surface insights from Nexthink data, and understand what needs attention across the digital workplace. Now, Workspace is entering its next phase.

Some frontend bugs never get fixed because nobody can prove they happened. The user cannot describe what they clicked, and the error log shows nothing. The best session replay software closes that gap by rebuilding the visit itself. If you want the mechanics first, our guide to what session replay is covers how the recording is built and played back. Choosing between the tools is the harder part, because three very different kinds of product now sell the same feature.

When a page starts losing customers, how long does it take to find out which one? The evidence lives in your visitors' browsers, and standard infrastructure tooling measures servers instead. A speed test run from an office machine answers a different question entirely. Pages that clear every internal check can still turn away a quarter of the people who reach them.

Server dashboards can look healthy while users wait. Only 51% of the 1,000 most popular mobile sites pass Core Web Vitals, according to the HTTP Archive's 2025 Web Almanac. Closing that gap is the job of digital experience monitoring tools. Some watch customers on your website and mobile apps, others watch staff on laptops and virtual desktops, and a third watches the network in between. Pick the wrong type and you lose a review cycle.