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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Purchase Order Tracking For IT Hardware: From PO to Asset Record

Oct 29, 2026 By Ignacio Graglia In InvGate
Purchase order tracking is the practice of following each purchase order (PO) from the moment it's issued until the goods are delivered, invoiced and the order is closed. Procurement, finance and IT teams use it to know what was ordered, what arrived and what is still pending. In IT, the trail runs one step further: every laptop, monitor or server on the order ends up as a device with a serial number that someone has to register in the inventory.
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motadata

Network Optimization Guide With 10 Top Ways to Cut Slowdowns and Downtime

Oct 29, 2026 By Poonam Lalani In Motadata
Why does everything crawl at peak hour, even though every switch looks fine? Calls break up and file copies stall. Then the tickets arrive, each one some version of "the network is slow." It's rarely one broken device. A WAN link maxes out for an hour with voice packets queued behind a backup job. Last week's config change hasn't been linked to any of it yet. Network optimization sorts this out one measured step at a time, starting with performance monitoring.
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motadata

8 Best Wireless Network Solutions to Monitor Wi-Fi in 2026

Oct 28, 2026 By Ramya Shah In Motadata
If your Wi-Fi keeps slowing down or dropping connections, checking whether your access points are online won't tell you much. You need to know what's causing the problem, whether it's weak signal strength, overloaded access points, or too many connected devices. Wireless network monitoring tools help you track these issues, monitor access point health, and spot problems before they affect more users.
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motadata

What Is Squid Proxy and How to Keep It Fast, Secure and Observable

Oct 28, 2026 By Poonam Lalani In Motadata
How long does it take your service desk to rule the proxy in or out when a user says a site won't load? The proxy carries every outbound web request in most companies, and it still tends to be checked last. So service desks guess, even though the proxy has already logged what happened to that request. For a lot of those companies, the proxy is Squid. It has cached pages and enforced web policy for close to three decades, and it logs every request it touches.
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almaden ai

The Future of IT Is Conversational: Insights from CEO Leandro Silva at HDI Experience 2026

Oct 27, 2026 By Almaden AI In Almaden AI
At HDI Experience, held September 16–18, 2026, Almaden’s CEO explained how AI and DEX are transforming enterprise support—and why the traditional service desk model has reached its limits. The traditional support model can no longer keep pace with the complexity of modern IT. Leandro Silva, cofounder and CEO of Almaden, opened his presentation at HDI Experience with this straightforward observation. “The traditional model can no longer keep pace with the complexity of modern IT.
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AI Reporting: Turn IT Data Into Insights | Ivanti

Oct 27, 2026 By Ivanti In Ivanti
Discover how Ivanti Neurons AI turns IT and security data into actionable reports—just describe what you need in natural language. AI reporting takes the complexity out of report creation. With Ivanti Neurons AI built into the reporting experience, you can start with a suggested request or simply describe what you need in plain English. Neurons AI interprets your request and builds a tailored report draft with the relevant data, columns, filters, and aggregation—no manual query building required.
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onpage

10 Best AI ITSM Tools in 2026 (Compared)

Oct 27, 2026 By Michelle Chua In OnPage
Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.
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nexthink

Nexthink Named a Leader in Forrester Wave DEXM Solutions 2026

Oct 27, 2026 By Pedro Bados In Nexthink
Dear Nexthink community, Nexthink has been named a Leader in the 2026 Forrester Wave for Digital Employee Experience Management Solutions. I am incredibly proud to share this recognition with our customers, partners, and every Nexthinker whose commitment and ambition have brought us here. As a founder, this recognition is particularly meaningful.
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motadata

What Network Infrastructure Management Involves and How It Keeps Every Site Running

Oct 27, 2026 By Poonam Lalani In Motadata
Why does the help desk still hear about network problems before the network engineers do, even with every router and switch under monitoring? In most cases the alert does its job, and the hours go into what comes after it. Tracking down who last touched the config takes time, and so does checking the switch's vendor support and how close that branch link is to capacity. Networks also no longer behave like a single system.
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