Looking into Incident Response? We explain incident response, the end-to-end process, the teams involved, and steps to take to avoid friction and slow-down. The goal is to manage the incident as efficiently as possible in order to restore or resume the service to its expected operational state.
Yesterday the most used social media platforms in the world were inaccessible for 6 hours straight. Later, in a press release, Facebook revealed that the outage was due to configuration changes in their routers. There is no doubt that Facebook has an intense incident response plan, yet a small blind spot resulted in a significant business interruption. So how do we avoid this? The truth is, outages and performance issues are bound to happen in any network.
For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and mobile applications, maturing digital operations is vital for ensuring services are always on and customers get the best experience.
Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.