Incident Response


Incident Response Alert Routing

You have identified a data breach, now what? Your Incident Response Playbook is up to date. You have drilled for this, you know who the key players on your team are and you have their home phone numbers, mobile phone numbers, and email addresses, so you get to work. It is seven o’clock in the evening so you are sure everyone is available and ready to respond, you begin typing “that” email and making phone calls, one at a time.

Pragmatic Incident Response: Lessons learned from failures by Robert Ross Failover Conf 2021

Incident response is overwhelming. So where do you start? There's a lot of advice out there, but it's mostly theories that aren't taking reality into account. So how do you get a process in place that actually works and scales? In this session, FireHydrant CEO and Co-Founder, Robert Ross, will share quick stories from his experience as an SRE and what tips he’s learned along the way.

The State of Incident Response

Kroll, Red Canary and VMware conducted a survey of over 400 information security and 100 legal and compliance leaders from companies with over $500M in annual revenue to capture the current state of incident response from a technical and legal perspective. Our goal was to highlight trends, identify common challenges and understand how organizations are maturing their preparedness, detection and response programs.


The Modern Incident Response Team Roles

The last few years have seen significant shifts in how engineering organizations address operations problems. Fifteen or so years ago, the function of IT Operations was generally the sole purview of an operations team that managed fleets of servers housed in data centers. That team was responsible for all aspects of the production environment – from server installation, configuration, networking and software deployment, to incident response when those servers went down.

Modernizing Incident Response

Failure is inevitable. But are you incurring more downtime and disruption than necessary? Legacy incident response techniques have difficulty keeping up with the increasing pace of change and skyrocketing complexity of today’s application environments. During this webinar, you’ll learn about modern incident response techniques that can dramatically shorten incidents and reduce escalations. How a real-time operations platform intelligently manages alerts and on-call mobilization, delivering the right people the right information at the right time

Digital Transformation in Banking: Transforming Financial Services With Incident Management

Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult to achieve. Adding to this pressure are new, digital-first competitors who accelerate the need for financial services to deliver better digital customer experiences both more consistently and at scale.

From The Future CIO Report: For Most, Cyber Incident Response Remains a Challenge

With most organizations receiving over 100 threat alerts every day and a reduction of endpoint visibility due to the shift to remote work, the ability to quickly detect and confidently respond to cyber threats has become a difficult challenge for organizations to undertake on their own.

Streamline your Incident Response with Datadog and Rundeck

Presented by Forrest Evans of Rundeck and Meghan Jordan of Datadog. In today’s digital age, customer experience is top priority. When an outage occurs, the tools that you have at hand can make all the difference for your customers and your brand. Your tools shouldn't just help you solve the immediate problem, but also prevent the same issue in the future.

Mattermost Incident Collaboration now includes improved communication, automation, and history for incident response teams

Teams are always looking for a speed advantage, and that comes from planning, crisp execution, and teamwork. To this end, we’re excited to release new enhancements to Incident Collaboration to help make life easier for DevOps teams during incident response. The Mattermost platform includes built-in Incident Playbooks with predefined response plans and task lists. Playbooks can be customized to your environment and specific use cases.


IT Incident Response is Improved with a Corporate Status Page

To understand the impact that stovepipes have on incident response, one need look no further than the 9/11 terrorist attacks that occurred in the United States. The CIA, DoD, and FBI all knew about the Al Qaeda terror threats before the planes hit the World Trade Center, but the 9/11 Commission found that a lack of data and intelligence sharing among the agencies limited each agency’s understanding of the looming terrorist threat; thereby, limiting their incident response.