When we receive an alert, the obvious choice is to accept responsibility for the issue and start resolving it ourselves. But, what happens when the incident is far more major than we thought? With xMatters, you don't have to scramble to find who else is on-call, you can configure the platform to help find other responders for you.

In this Ask Adam video, we’ll discuss one of our favorite incident automations, adding a “declare major incident” response to a notification. With this incident automation in play, resolvers have the power to declare a major incident on their own, speeding up the diagnosis process and getting the support they need fast!

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