Operations | Monitoring | ITSM | DevOps | Cloud

Most reliability engineering happens after something breaks. Will Wilson thinks that's the wrong place to be. As co-founder and CEO of Antithesis, the autonomous testing platform that just raised $105M in a Series A led by Jane Street, Will has spent years building the infrastructure to catch failure modes before they ever reach production. His starting point is uncomfortable: the testing practices most teams rely on are structurally incapable of finding the bugs that cause real incidents.

OpsGenie is going away in 2027, forcing a migration decision for thousands of teams. But this isn't just a tooling swap — it's a rare chance to upgrade how you respond to incidents. Because the real pain in incident response isn’t paging. It’s everything that happens after the alert: coordination, clarity, communication, ownership, and follow-through. Most teams solve this through heroics and tool-juggling across chat, tickets, and docs. That approach doesn't scale.

A full walkthrough of our completely rebuilt post-mortems experience. We cover AI-generated first drafts from your incident data, accuracy review, inline rewriting, a collaborative editor with live incident context, meeting notes with Scribe, and management tooling including dashboards, exports, and analytics. Post-mortems are included in incident.io Response. AI features and Scribe are available on Pro and Enterprise plans.

When end-users report a problem, L1 teams shouldn't have to manually connect the dots. Service desk correlation automatically correlates service desk tickets with active BigPanda incidents, surfacing end-user impact instantly so teams can prioritize and triage with the full picture.

Learn how PagerDuty is leveraging Agentic AI to transform the incident lifecycle from reactive firefighting to proactive prevention. Manuel Reis, Software Developer at PagerDuty, demonstrates how new tools like the SRE Agent and Scribe Agent assist engineers during high-pressure outages by autonomously triaging alerts, querying logs in tools like Grafana, and transcribing context directly into incident channels.