Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

bigpanda

Introducing the BigPanda L1 Agent: An autonomous L1 operator for your enterprise

Apr 13, 2026 By Nathan Bao In BigPanda
Every enterprise IT leader facing the spiraling complexity of modern IT environments has a version of the same conversation. How can we manage the increasing complexity of more services, more dependencies, and more layers of observability and monitoring? Their answer would add headcount to the NOC, sign another Global System Integrator contract, and buy your organization another year.
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mezmo

The Runbook Problem: How AURA Documents What Teams Don't Have Time to Write

Apr 10, 2026 By Mezmo In Mezmo
Runbooks are rarely missing because teams don't value them. They're usually missing because incident response, follow-up, and platform work compete for the same limited time. By the time an issue is resolved, the knowledge is fresh, but the window to document it is already closing. That gap creates familiar failure modes: over-reliance on senior engineers, slower handoffs, and less confidence for whoever is on call next.
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onpage

Top Hospital Mass Notification Software: OnPage (2026 Guide)

Apr 10, 2026 By Michelle Chua In OnPage
We’ve all seen scenes in Grey’s Anatomy where a Code Silver or a Code Purple is announced, and suddenly everyone is seeking cover or springing into action. But how are these critical alerts actually communicated inside hospitals? Behind the scenes, mass notification systems power the rapid, coordinated delivery of these codes, ensuring patients, staff and the larger community are made aware of the situation to keep them safe.
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CEO Fireside at HumanX: Resilience at the Speed of Change

Apr 9, 2026 By PagerDuty Inc. In PagerDuty
PagerDuty CEO and Chairperson Jennifer Tejada in conversation on April 8, 2026 at HumanX in San Francisco with Honeycomb CEO Christine Yen and journalist Jennifer Strong, show how observability and real-time response help builders spot issues sooner, fix them faster, and learn from every incident.
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onpage

Best Emergency Mass Notification Solution for Businesses: OnPage (2026 guide)

Apr 9, 2026 By Ritika Bramhe In OnPage
When a critical incident or emergency strikes, businesses rely on well-defined incident response procedures to accelerate remediation. Incident response teams are on standby, and each responder understands their role in restoring services and minimizing customer impact. However, organizations often overlook an equally critical requirement: real-time communication with all stakeholders during incidents. This is not just an operational gap, it is increasingly a compliance and risk management requirement.
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AI Didn't Change the Game, It Just Exposed Your Bottlenecks w/ Ganesh Datta (CTO, Cortex)

Apr 9, 2026 By Rootly In Rootly
Every engineering org says they want to improve reliability — but most can't even agree on what "good" looks like. Ganesh Datta, Co-Founder and CTO of Cortex, has spent the better part of a decade helping companies confront that gap.
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pagerduty

How to Prevent and Resolve Incidents Using Model Context Protocol (MCP)

Apr 6, 2026 By Hannah Culver In PagerDuty
The rapid pace of modern software development, fueled by AI-driven coding and accelerated deployment cycles, has resurfaced a challenge that many development teams already struggled with: the speed of incident response must now match the speed of change. Every day, teams ship code faster than ever, which inevitably increases the risk of a new issue making it to production. The traditional approach—where engineers waste time jumping between disconnected tools—is no longer sustainable.
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Updated Web Management Console Demo | On-Call Management, Hospital Communication & Call Routing

Apr 6, 2026 By OnPage Corporation In OnPage
See the next-generation OnPage Enterprise Web Management Console in action, built to simplify on-call scheduling, incident alerting, critical communication workflows and post-event reporting. In this demo, we walk through how teams can: Manage on-call schedules and escalation pathsSend and track critical alerts in real timeGain visibility into alert activity, read rates, and response timelinesConfigure contact groups and communication workflowsUse the new Lines Management module to set up call routing, menus, and rules through a self-service interface.
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onpage

From Alerting Tool to Critical Communication Platform

Apr 6, 2026 By Ritika Bramhe In OnPage
Modern operations don’t break down only because alerts are misconfigured or missed. They break down when systems are difficult to manage, slow to adapt, or lack visibility into what’s actually happening in real time. Across industries, teams are managing an increasing volume of critical events. Critical System Alerts. After-hours urgent calls from patients, clients or even emergency lines. Voicemails. Answering service calls, Emergency notifications. Time-sensitive clinical communication.
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