The handoff between IT operations (ITOps) and incident management is often chaotic. NOC operators receive an overwhelming deluge of noisy low-priority alerts, which prevents them from detecting actionable, important alerts. This delay causes tickets to pile up, SLAs breached, and unnecessary assignments and escalations to L2 and L3 engineers. Concurrently, L1 analysts react to user-initiated tickets with little to zero context, forcing them to escalate the issues.

At FireHydrant, we believe that what happens after incidents is just as important as what happens during – and that’s why Retrospectives have always been a cornerstone of our product. Today, we’re proud to introduce the most powerful, customizable, and collaborative retrospective experience you’ll find anywhere.

Observability refers to the ability of the DevOps team to track, monitor, and measure the state of their pipeline and operations. Without observability, you are working in the dark, unaware of what is working. With the growing complexity of modern IT systems, DevOps observability is no longer optional. Gartner estimates that by 2026, 50% of enterprises implementing distributed data architectures will have adopted data observability tools, up from less than 20% in 2024.

Incident management is all about efficiently handling and resolving disruptions in IT services or business operations. It involves spotting, analyzing, and fixing any event that interrupts or could potentially disrupt critical services. The goal is to minimize downtime, keep service quality high, and ensure business continuity. This process includes documenting everything for future reference and improvement, helping organizations learn from past incidents and develop better response strategies.

There are plenty of good SRE/Ops related podcasts out there. I follow a few of them and listen to episodes whose titles sound interesting. The problem with podcasts is that some episodes focus on one topic, and other episodes deal with a host of topics. In between there is filler and things that are not relevant to the topic but are necessary to carry on a conversation. Spending 30-60 minutes listening to podcasts is not always a great use of time.

In the fast-paced world of IT, having a reliable IT alerting software is crucial to ensure swift issue resolution and minimal downtime. The right IT alerting software not only notifies you of critical incidents but also ensures that your team is equipped with tools to respond promptly and effectively. For 2025, we’ve evaluated the top IT alerting software based on features, usability, and a strong focus on mobile app capabilities.

When things go wrong with your software systems, you need a reliable way to alert the right people and manage incidents. To help you make the best decision, we have summarized the G2 reviews of some of the most popular on-call management tools.

StatusGator continues to demonstrate its value by providing early warning alerts for service disruptions, often detecting issues before official acknowledgment. Below, we highlight key incidents from November 2024 where StatusGator’s monitoring helped users stay ahead.

Setting Up Incident Management in Slack Incident Response and Resolution Building a Custom Slack Incident Bot Roles and Responsibilities Optimizing Your Incident Management Process.

On August 28th, 2023—right in the middle of a UK public holiday—an issue with the UK’s air traffic control systems caused chaos across the country. The culprit? An entirely valid flight plan that hit an edge case in the processing software, partly because it contained a pair of duplicate airport codes.