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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerDuty Report Finds Two-Thirds (66%) of Office Professionals Have Used Unauthorized AI Tools at Work

Three-quarters of office professionals (75%) say they would be likely to look for a new job that offered better AI skills development, a figure that climbs to 80% at companies with $1 billion or more in revenue.

Tencent Cloud: When systems start reacting to themselves

Distributed systems don't just fail. They adapt. Services in Tencent Cloud environments are tightly interconnected. Compute, load balancing, databases, and networking layers continuously respond to each other based on changing conditions. Under normal load, this coordination stays in the background. As pressure builds, the behavior shifts. The system does not degrade in a straight line. Instead, it starts adjusting itself.

Shadow AI Is Happening Within Your Organization

A majority of office professionals (72%) believe they understand how to use AI for their job better than the team responsible for managing AI at their company. While it’s encouraging to see employees embrace AI with such confidence, organizations will want to ensure they are providing the tools, guidance, and safeguards needed to help employees use AI safely.

Introducing the Rootly Agent

During an incident, ask the Rootly Agent anything and it'll respond (and act) based on context and your data. Use the Rootly Agent to: The Rootly Agent performs actions on your behalf, so it is bound by the permissions assigned to your user. It will also ask for confirmation before taking significant actions. Rootly admins can turn it on for their workplaces and start running incidents even more efficiently.

The new G2 Summer Badges are here!

We're thrilled that SIGNL4 is appreciated by the G2 community! SIGNL4 has been recognized by G2 as High PerformerBest Results Most Implementable for delivering the Best Estimated ROITop 50 Best German Software Companies Thank you all! ���������� ������������: SIGNL4 is a mobile alerting and incident response solution designed for modern operations teams. With features like duty scheduling, time off management, and real-time mobile alerts, SIGNL4 ensures the right people are notified – even when schedules change.

incident.io vs PagerDuty: Which Wins IT Response in 2026?

The world of IT incident response is no longer just about getting an alert. As systems grow more complex, teams need tools that not only notify them of a problem but also help them solve it quickly. In this evolving landscape, two names dominate the conversation: PagerDuty, the established enterprise leader, and incident.io, the modern, Slack-native challenger.

Why Small Business IT Disasters Are Almost Always Preventable

A server goes down on a Tuesday morning. A ransomware file starts encrypting documents at 2 a.m. A key employee clicks a link in what looked like a vendor invoice, and by the time anyone notices, credentials have been sitting in the wrong hands for six hours.

Tap-to-call | OnPage New Feature Release

Introducing Tap-to-Phone Call in OnPage. When critical incidents require more than messaging, teams need a fast way to connect. With Tap-to-Phone Call, users can place a direct phone call to group members directly from within an OnPage conversation. By simply tapping the phone icon, responders can transition from secure messaging to live voice coordination through their mobile carrier network, helping teams communicate faster when every second counts.

Round-Robin Alert Distribution in OnPage | Incident Management Application

Introducing Round-Robin Alert Distribution in OnPage. When every alert starts with the same responder, critical issues can pile up fast and put too much pressure on the same on-call team members. With Round-Robin Alert Distribution, OnPage can route alerts sequentially across responders, helping teams distribute urgent work more evenly, reduce workload concentration and support a more balanced on-call experience.