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On March 2, 2026 at 23:30:24 UTC, we experienced an issue where the Zoom AI scribe was unable to join calls, rendering Zoom meeting transcription unavailable for all users. On March 2, 2026 at 23:30:24 UTC, we experienced an issue where the Zoom AI scribe was unable to join calls, rendering Zoom meeting transcription unavailable for all users. The issue persisted from approximately February 28 through March 5, 2026.

Post-mortems are one of the most consistently underperforming rituals in software engineering. Most teams do them. Most teams know theirs aren't working. And most teams reach for the same diagnosis: the templates are too long, nobody has time, and nobody reads them anyway. These aren't wrong observations. But they're symptoms, not causes. The actual problem is that somewhere along the way, the post-mortem stopped being a piece of communication and became a compliance artifact.

Jobs in the technological sector have been shrinking. The Chief Economist at Glassdoor states that in the first half of 2025, tech employment shrank by an average of 1,583 jobs each month. Looking at tech employment cumulatively, it has declined by 1.9% since peaking in 2022. Despite this downturn, opportunities still exist for skilled professionals who can adapt to evolving industry demands. Companies continue to invest in high-impact positions that drive innovation, efficiency, and growth.

When a critical incident triggers, there’s no time to figure out who to call. That decision needs to be made well before the incident arrives. A dedicated escalation policy for critical incidents gives your team a clear path to follow the moment things go wrong, rather than leaving it to whoever happens to be around. This guide covers the key decisions involved in building that policy.

L1, L2, L3 is one of the most common ways to structure an escalation policy. The idea is simple: an incident triggers and lands with a first responder. If it needs more attention, it moves up the chain to someone with more expertise. This guide explains how each tier works, when this structure makes sense, and what to keep in mind when setting one up.

Israel’s healthcare system is widely recognized as one of the most digitally advanced in the world. Electronic health records are deeply embedded across hospitals, and platforms like Chameleon sit at the center of clinical operations. Patient data is captured, structured and accessible at nearly every stage of care delivery. But digital maturity alone does not guarantee operational efficiency.

Amazon Web Services remains one of the most popular cloud providers, with 200+ services in 39 regions across the world. Like all providers, they have their share of outages. In 2025, IncidentHub detected 38 AWS outages, of which the one on October 20th had the most widespread impact affecting hundreds of SaaS providers simultaneously. Payments were disrupted, students lost access to classrooms, developer tooling degraded, and some IT teams experienced alerting gaps.

An escalation policy is the route an incident takes after it triggers. It lays out who gets alerted first and sets a wait time. If nobody responds, it moves the incident forward to the next person. The word “escalation” is worth pausing on. When an incident triggers and the first person doesn’t respond, the incident doesn’t sit and wait. It moves to the next person and keeps moving until someone picks it up. That forward movement is the escalation.