Operations | Monitoring | ITSM | DevOps | Cloud

21 AI concepts every beginner should know before their first interview

If you’re prepping for your first AI or MLOps interview, the hardest part usually isn’t always the hands-on element. For me, it’s the vocabulary. Interviewers sometimes lob single-word concepts at you (“what’s quantization?”) and watch how far you can carry the thread. The questions sound clear-cut, but each one is really a doorway into a bigger topic, and the interviewer is judging how cleanly you walk through it.

How AI Improves Service Desk Automation and Client Experience

Artificial intelligence is reshaping the IT service desk, moving it from a reactive cost center to a proactive, value-driven business partner. By automating repetitive tasks and providing deep analytical insights, AI helps IT teams resolve issues faster and deliver a superior client experience. This shift allows support staff to focus on more complex challenges, improving both efficiency and employee morale. The result is a more agile and responsive IT support system that directly contributes to organizational success.

Top UK AI Companies Leading Innovation in 2026

The UK AI market continues to grow at an impressive pace, cementing its position as one of the most influential technology ecosystems in the world. The UK artificial intelligence industry generated £23.9 billion in revenue during 2024, while investment in UK AI companies rebounded to £2.9 billion. Organisations looking to capitalise on this growth often work with experienced artificial intelligence consultants to identify opportunities, implement AI technology and align innovation with business goals.

How Krisp Built an AI Note Taker That Actually Improves the Meeting Experience

Every AI note taker on the market starts recording after you click "Join." By then, the problems have already begun. The mic is picking up traffic from an open window. Two people on the call can't understand each other through competing accents. Someone's connection keeps cutting out. The note taker captures all of it faithfully, noise and confusion included, and produces a summary that looks polished but was built on bad audio.

IBM Think 2026 Infrastructure Insights for IT Leaders

IBM Think 2026 made one thing clear: infrastructure leaders are being asked to support more AI, more automation, and faster decision-making without adding unnecessary complexity or risk. Held earlier this month in Boston, IBM Think 2026 focused heavily on enterprise AI, hybrid cloud, automation, governance, and operational transformation.

AI Spend Hit $297B. Nobody Knows Where It Goes.

AI spend doubled to $297B in two years — and most companies can't tell you what any of it shipped. Token spend is disconnected from outcomes on the dev side. Agents in production? The invoice is the only signal. Harness Cloud & AI Cost Management (CACM) gives teams unit economics at the inference level, cross-provider visibility across OpenAI, Anthropic, Bedrock, and Vertex AI, and request-level attribution to the agent, session, or workflow that triggered the spend.

Claude Opus 4.8: Pricing, benchmarks, and which model to actually run

Anthropic shipped Claude Opus 4.8 on May 28, 2026, exactly 41 days after Opus 4.7. The SERP was empty for two days after launch. Not because nobody cared. Because engineering managers and finance teams were doing the math on whether the bill changes.

The AI ROI Company's new groove: CloudZero's new UI, and what it means for customers

Customizability. Feature velocity. Performance. Capabilities that are critically important to all B2B software users. And capabilities in which CloudZero’s brand-new platform specializes. Pitching a total frontend overhaul didn’t necessarily make me CloudZero’s most popular new PM. But it’s made CloudZero faster, more customizable for a wider range of personas, and easier to update with the new features that matter most to our customers. And, if I may say, it also looks beautiful.

Splunk Observability at Cisco Live: Agentic Observability for the AI Era

Observability has always been about seeing clearly under pressure. But the pressure has changed. Applications are more distributed. Kubernetes environments keep expanding. Digital experiences depend on services, APIs, networks, third-party providers, and now AI models and agents that can make decisions faster than a human team can review every signal.

You don't need a paid plan to use AI Root Cause Analysis

When an error appears in production, the hardest part often isn’t seeing what broke. It’s understanding why. That’s why we built Root Cause Analysis (RCA). It helps connect the dots between an error and its likely cause, so you can spend less time investigating and more time moving forward. Until now, RCA was only available through plans that included AI credits. Starting today, free plan users can purchase an AI credit subscription and use RCA without changing plans.