Mike Hoy, CTO, Pulsant looks ahead to the next 12 months, identifying some of the challenges organisations are likely to face in delivering AI projects, and highlighting the importance of a resilient, connected infrastructure in meeting these. As AI proofs of concept evolve over the next 12–18 months, they will lay the groundwork for advances in technology.

When network issues strike, every second matters. Latency or packet loss can frustrate users and hurt revenue. Learn how Kentik AI uses natural language to speed up troubleshooting and isolate problems quickly.

Artificial intelligence is reshaping industries at an unprecedented pace. AI has found its way into almost every vertical, from writing code to diagnosing illnesses, promising efficiency and innovation. The idea of an AI Copilot—a tool that acts as your assistant to tackle complex tasks—is particularly exciting. In our space, observability, the possibilities seemed endless. We asked ourselves how AI could simplify troubleshooting in microservices.

After my last post about responsible AI practices, some people rightfully inquired about Zebra’s practices. So, I thought it would be best to answer these questions publicly. The first thing I want to stress is that our underlying Code of Conduct, company policies, and departmental procedures provide the foundation for everything we do at Zebra.

There are plenty of good SRE/Ops related podcasts out there. I follow a few of them and listen to episodes whose titles sound interesting. The problem with podcasts is that some episodes focus on one topic, and other episodes deal with a host of topics. In between there is filler and things that are not relevant to the topic but are necessary to carry on a conversation. Spending 30-60 minutes listening to podcasts is not always a great use of time.

Generative AI (GenAI) is revolutionizing industries by driving innovation and delivering unparalleled customer value. Across sectors, its impact is evident.

LLM observability is key to ensuring model performance. Learn its importance, best practices, and actionable steps for optimal results and reliability.

Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.