Operations | Monitoring | ITSM | DevOps | Cloud

IDC MarketScape names ServiceNow a leader in facility management applications

I’m thrilled to announce that ServiceNow has been named a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Facility Management Applications 2024-2025 Vendor Assessment. We believe this recognition underscores our commitment to delivering comprehensive, innovative solutions that transform facility management for enterprises worldwide.

Remote Desktop File Transfer: Securely Move Files Between Desktops

Remote desktop file transfer allows people to transfer files between remote desktops and local machines quickly—and it is more vital than ever. IT teams rely on remote desktop tools to access servers, while remote employees use these tools for file transfers when working from home or collaborating with colleagues at other locations.

A complete guide to monitoring cross-platform apps using APM

Cross-platform environments are crucial for businesses aiming to optimize development costs while reaching a broader audience. By leveraging shared codebases and frameworks, organizations can maintain a consistent user experience across platforms without the need for redundant development efforts. They enhance operational efficiency by offering multi-framework support and providing a consistent user experience across platforms.

Introducing token rotation for access tokens

As part of Atlassian’s ongoing investment in security, we’re excited to introduce token rotation for access tokens in Bitbucket Cloud. Building on recent updates, like adding expiration dates to access tokens, this new capability allows you to rotate your tokens, which generates a new secret while maintaining the same access and scopes.

Demo - Don't Settle for Less: Upgrade to PagerDuty in the Post-Opsgenie Era

Don't wait for Opsgenie's EOL to future-proof your operations. Migrating from Opsgenie to JSM isn't an upgrade–it's a leap of faith. Avoid risking your operations with a “good enough” tool and take the opportunity to rethink your incident management approach entirely. PagerDuty offers the enterprise-grade reliability, continuous innovation, and comprehensive incident management capabilities that modern operations demand.

An Overview of the Grafana Infinity Data Source Plugin | Grafana Labs

Do you have data formats you want to visualize in Grafana that are not supported natively? Or maybe you want to quickly prototype a dashboard and grab data from various endpoints such as REST APIs, CSV, JSON, or GraphQL? If you answered yes, then this video is for you! In this video, Developer Advocate Marie Cruz provides an overview of the Grafana Infinity Data Source Plugin and talks about the value and benefits it can bring.

Beyond the Horizon - Backup Gets Smart

In this behind-the-scenes conversation from Empower 2025 in Berlin, N-able Head Nerd Eric Harless catches up with Stefan Voss, VP of Prudoct Management at Cove, to unpack what's new and what’s next for cloud-based data protection. From executive summary reports and billing APIs to Google Workspace backup and AI-powered recovery assurance, this episode is packed with insights for MSPs aiming to drive efficiency, reduce risk, and scale smarter.