Operations | Monitoring | ITSM | DevOps | Cloud

Start managing Active Directory from your help desk with the new AD management plug-in

ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions to this help desk tool’s service catalog. Beyond technicians logging into ServiceDesk Plus to execute requests, regular users can access the tool to raise requests for user management actions.

Feature Spotlight: HTTP(S) Check

HTTP(S) checks are the most basic checks available on the Uptime platform, but they are by no means simplistic. Adding additional parameters provides important and useful statistics. Your basic HTTP(S) Check monitors a specific web or IP address, with optional parameters that provide additional functionality. It will likely be the first check you create, but the functionality of an HTTP(S) check allows for a variety of valuable escalation scenarios.

Selecting the Data Science Approach for Your Operations

More than ever, organizations are seeking to enhance their IT Operations by finding the right way to harness data science and machine learning. The promise of these new techniques is awesome: to automate repetitive tasks so teams can focus on innovation, and surface actionable insights that help teams make smarter decisions.

Announcing the LogicMonitor Terraform Provider

Terraform is an open source orchestration tool for provisioning, managing, and versioning cloud infrastructure. Terraform uses a configuration file as a blueprint of the desired infrastructure state, and changes the target environment by updating or creating resources to match the defined state. Having a defined outline of your datacenter and following this “infrastructure as code” model allows for repeatable automation.

Incident Management for Media and Entertainment

In the entertainment world, building enterprise apps involves many challenges, such as compatibility with numerous devices and large files like HD videos, along with streaming media to millions of users simultaneously. But today’s entertainment apps are possible only because of a modern approach to software delivery—DevOps brings greater efficiency across the development pipeline.