Operations | Monitoring | ITSM | DevOps | Cloud

Managed Service Providers Need to Ramp Up Now

May 13, 2020 By OpsRamp In OpsRamp
Given the burden of supporting a remote workforce while accelerating digital transformation, IT operations teams will lean more heavily on the expertise of their managed service providers to navigate the new normal. In a recent survey, more than 90 percent of technology leaders expect to use managed service providers for technical expertise and knowledge, enhanced security and cost optimisation.
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Managing Major Incidents with ServiceDesk Plus

May 13, 2020 By ManageEngine In ManageEngine
In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization.
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Managing Major Incidents with ServiceDesk Plus Cloud

May 13, 2020 By ManageEngine In ManageEngine
In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization. Follow us on social.
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Putting ITIL 4 Into Practice With SolarWinds Service Desk - SolarWinds Lab Episode #87

May 13, 2020 By SolarWinds In SolarWinds
ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a powerful combination. Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4 and how they tie into using the SolarWinds Service Desk platform. Whether you’re a certified ITIL pro or a new help desk technician hoping to work more efficiently, learn five ways to deliver better service to your organization.
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logicmonitor

Enterprise Cloud MVC Requirements

May 13, 2020 By Brian Gladden In LogicMonitor

A Minimum Viable Product (MVP) in software development is often what we strive for when proving a case for improvement or product. With the movement toward the cloud infrastructure, we should start striving for a Minimum Viable Cloud (MVC). An MVC consists of everything needed to get a cloud environment up and running. The main services of cloud infrastructure are Communication, Application, and Storage.

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Elastic Stack Alerting Overview

May 13, 2020 By Elastic In Elastic
Introducing the new alerting framework for the Elastic Stack bringing alert functionality directly into SIEM, APM, Uptime, and Metrics. The new alerting framework is built from the ground up and designed to offer data-driven triggers that let you do everything from send an email, to automatic Slack notifications, to even integrate with platforms like PagerDuty to initiate escalations.
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manageengine

Cybersecurity use cases for better remote workforce management

May 13, 2020 By General In ManageEngine

In the new normal, if your business has chosen remote operations, this might attract malicious actors. Hackers prey on the remote workforce whose vulnerability has increased in multifold ways. While infrastructural concerns, such as working outside the corporate IT network and using home Wi-Fi are inevitable, other issues, including using personal devices and retaining privileges to access more than required business resources add to the magnitude of this vulnerability.

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