ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a powerful combination.

Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4 and how they tie into using the SolarWinds Service Desk platform. Whether you’re a certified ITIL pro or a new help desk technician hoping to work more efficiently, learn five ways to deliver better service to your organization.

We’ll cover:

• How to restore service quickly through incident management
• Diagnosing causes of related incidents through problem management
• Tips for change request intake and reviewing change records
• Building relationships between record types for more complete data
• Applying the seven guiding principles of ITIL 4 in daily tasks