The ITIL Service strategy is the first stage in the service lifecycle. It paves the way for the following four. This stage contains the guidelines for organizations to set out a solid strategy for their IT services, position them in the appropriate place in the service portfolio, and ensure they add value from a financial and experience perspective. This article will define service strategy, its purpose, and examine in detail the five processes that comprise it.

Choosing the right website platform is an important decision for anyone looking to establish a solid online presence. In fact, choosing the wrong website platform has exposed brands to issues like security breaches, poor mobile responsiveness, and terrible load speeds. To buttress the last point, Google research showed that 32% of users would leave your website if it experiences poor load speed. In other words, they want a good user experience.

Generally speaking, a network ‘edge’ is the boundary between two separate networks - where one network ends and another begins. Edges are important, primarily from a security standpoint as they define the jurisdictions owned by different parties, and ‘the edge’ has become a more popular topic of conversation recently through trends which see network resources moved from centralised locations to network edges to make them closer to the end user.

Incidents and accidents can occur in various domains, from information technology and cybersecurity breaches to workplace accidents and transportation mishaps. When faced with such incidents, it becomes crucial to conduct a thorough analysis to understand the underlying causes and implications. Incident analysis goes beyond problem-solving; it offers valuable insights into preventing future occurrences and improving systems and processes.

In today’s interconnected world, network administrators face the daunting task of managing and securing complex networks. To effectively monitor network traffic and optimize performance, they require comprehensive insights into the data flows within their infrastructure. NetFlow Analyzer is an analytics tool that monitors network traffic flow. It leverages the ability of flow technologies to offer visibility in real time.

Grafana Incident, Grafana’s powerful incident response tool, comes with a range of integrations out of the box, including Zoom and Google Meet spaces, GitHub and JIRA issues, and even a Google Doc template for post-incident review documents. However, every team has unique needs and workflows, and you may need to integrate with other systems not currently on our roadmap or even use your own in-house tools.

Nextjs is a production-ready React framework for building single-page web applications. It enables you to build fast and user-friendly static websites, as well as web applications using Reactjs. Using OpenTelemetry Nextjs libraries, you can set up end-to-end tracing for your Nextjs applications. Nextjs has its own monitoring feature, but it is only limited to measuring the metrics like core web vitals and real-time analytics of the application.

Businesses rely on software solutions increasingly in our modern age, and it’s constantly evolving. Compared to some of the software being used in the early 2000s, we’ve seen large changes, resulting in more complex frameworks, which come with their own unique changes. As software and systems become more complex, so increases the probability of errors occurring and the level of jeopardy those errors might present.

Day 1 of INTEGRATE 2023 sets the stage for an exceptional Hybrid event in London, uniting top-notch professionals in the Microsoft Integration Space. Here are the key highlights from the inaugural day.

We are delighted to share that eG Innovations has become one of a very small number of partners to have achieved AWS’s “Digital Workplace Competency” award following a lengthy and rigorous technical audit process. This designation differentiates eG Innovations from other AWS EUC monitoring vendors as having a solution that meets AWS’s own standards for enterprise software.