Operations | Monitoring | ITSM | DevOps | Cloud


Is It Necessary to Monitor Business Calls and Messages?

Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call. Enter call monitoring. The global call center market alone is expected to reach $741.7 billion by 2030.

7 Reasons Why You Need Data Loss Prevention For Your Business

Protecting sensitive data in an increasingly digital world is becoming more and more challenging. With organizations moving towards cloud-based infrastructure and the sheer amount of data collected continuing to increase, the need for robust data protection procedures is at an all-time high. IT Governance reported that in 2023, over 8 billion records were breached globally. And those are just those that were reported. Data loss prevention is now a necessity for your business.

A Step-by-Step Guide to Conducting a Website Security Audit

In the modern world, few things are as important for a business as its website. That's because websites are the main interface through which customers tend to interact with your brand and the main location at which customers make orders. For other types of business, websites are the primary point of communication between clients and employees. That huge level of importance brings with it a huge sense of vulnerability.

What is Synthetic Transaction Monitoring? (And How Does it Affect User Experience)

In today's world, your web applications must work properly to capture your audience's attention and keep them on your website for longer than a few seconds. It's a battle to keep potential customers engaged, and you'll lose out on valuable leads if your website isn't performing optimally. Before synthetic transaction monitoring (STM), developers used consumer data to examine their website or app's performance closely. Now, they can replicate behavior using synthetic scripts and models.

7 Common SSL Certificate Errors and How to Fix Them

No matter what industry you work in, your customers need to trust you. And, with 70% of internet users now taking various steps to protect their digital footprint online, your website must be secure. As online shoppers become more security-savvy and demand more from online services, an SSL certificate error has the power to lose valuable website visitors and ultimately reduce sales. Adopting SSL certificates is fast becoming the best practice for websites worldwide. Here's why.

The Benefits of Cloud Computing for Small Businesses: Cost Savings, Flexibility, and Security

At one time, tech advancements were a major drain on small businesses. Housing your software and digital assets in-house once created a financial nightmare many emerging companies couldn't handle. On top of that, threats to security and a complete lack of flexibility made establishing a foothold challenging. That was especially true when going up against established industry heavy hitters.

Benefits of a Mobile-Friendly Website

Aside from being a hub of information, your website should guide customers through the purchase journey. But you can't just have any website. You need a mobile-friendly website. Why? Essentially, a mobile-friendly website makes your business more accessible to potential customers. In this post, you'll learn five reasons your website designer should ensure mobile optimization. But first.

WordPress vs. Joomla: Which One Is Better for Your Website?

In today's world, you have almost no chance of succeeding without a solid online presence. Sounds reasonable, but where do you start? A good and user-friendly website would be a perfect first step. Yet, when you begin researching this question, it turns out there are many different content management systems (CMS). Which one is better in your case? To simplify the choice for you, today, we'll compare two of the giants in the industry – Joomla and WordPress.

Why is API Testing Important and How to do it Right

Whether you're a business that relies on Amazon reviews and seller feedback or planning a much-needed holiday through your favorite travel comparison site, everyday activities like these wouldn't be impossible without APIs. An integral part of app development, API technology is interwoven into a rich tapestry of popular applications that companies and consumers use daily. Without them, there would be no smartphones, social media, or instant messaging.

How to Protect Vital Cloud Systems from Cyber Attacks

In today's digital era, cloud computing has become the backbone of numerous businesses. Cloud systems have become the go-to choice for many organizational needs thanks to advantages like unparalleled scalability, accessibility, and cost-effectiveness. Still, the rapid surge in cloud adoption has attracted the attention of cybercriminals. According to a report from Netwrix, 68% of organizations experienced at least one cyber attack incident in the past year.