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Early development programmes have a strong part to play in the current data centre skills shortage

In today's fast-paced digital landscape, the demand for skilled professionals in the data centre industry has never been higher. And it's not just in our sector, sourcing technical talent and strategies to attract and retain them continues to be an issue in most sectors as a recent Deloitte article highlighted.

The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]

If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.

Dear ITSM - We need to talk...

Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.

A guide to scaling OpenTelemetry Collectors across multiple hosts via Ansible

OpenTelemetry has emerged as a key open source tool in the observability space. And as organizations use it to manage more of their telemetry data, they also need to understand how to make it work across their various environments. This guide is focused on scaling the OpenTelemetry Collector deployment across various Linux hosts to function as both gateways and agents within your observability architecture.

Top 10 Change Management Tools

Changes to software are inevitable and fundamental part of growth for any organization, however, change is often not straightforward. It can affect numerous aspects of a company and requires collaboration among all stakeholders. This is where change management tools come in to assist you with this. There’s currently a wide range of change management tools available, each providing benefits to specific scenarios and weaknesses to others.

Kubernetes 1.30 aka Uwubernetes: What's New?

Kubernetes 1.30, the latest release from the Kubernetes project, introduces several significant updates that enhance the orchestration capabilities of the platform. This release continues the trend of evolving Kubernetes into a more robust, scalable, and secure system for managing containerized applications across diverse environments. Below, we delve into the key updates in Kubernetes 1.30.

Expanding Critical Services with the PagerDuty Operations Cloud

For someone experiencing a mental health or substance abuse crisis, receiving timely access to care is critical. Recognizing a growing need for behavioral health intervention, San Diego County launched its Telecare Mobile Crisis Response Team (MCRT) to provide no-cost, in-person support. “With mental health crises on the rise, counties are trying to figure out how to implement something that supports folks in the community,” said Bre Lane, Program Administrator at MCRT.