Operations | Monitoring | ITSM | DevOps | Cloud

Monitoring coffee: Tales from Hosted Graphite's secret lab

It has been said that software engineers are organisms that convert caffeine into code. Not all software engineers need coffee to get by, but it's popular enough that it'd be silly for us not to have an office coffee machine... …it'd also be sort of silly for a monitoring company not to monitor that coffee machine, which is so crucial that we could make a reasonable argument for it being part of the production infrastructure.

Love at First Ticket: Training IT on User Support

Technicians go through plenty of technical training, whether it's formal or on-the-job, but many overlook one of the most challenging parts of the job -- talking to users. Unfortunately, users are often contacting IT when something is wrong, which means they're stressed and have a tendency to take that out on the people just trying to help. In this stream, we talked with a few IT leaders to discuss how they train their team members to support users and make their organization fall in love with the IT team.

Telemetry Pipeline 101

Are you looking to enhance your observability and gain deeper insights into your systems? Curious about how a Telemetry Pipeline can revolutionize your monitoring and troubleshooting capabilities while keeping the cost low? Join Mezmo’s Bill Balnave (Vice President of Technical Services) for an insightful webinar unraveling Telemetry Pipeline’s key concepts, highlighting its significance in modern software development and operations. Discover how a Telemetry Pipeline enables you to collect, profile, transform, and analyze crucial telemetry data from your applications and infrastructure.

Ubuntu available in Microsoft's new WSL distribution format

We are happy to announce that Ubuntu on Windows Subsystem for Linux (WSL) is now available in Microsoft’s new tar-based distribution architecture. Ubuntu has been a widely used Linux distribution on WSL, offering a familiar development environment for many users. This new distribution architecture for WSL will make adoption easier in enterprise environments by enabling image customization and deployments at scale.

How to visualize CSV data with Grafana

While CSV data is often associated with popular spreadsheet apps like Google Sheets or Microsoft Excel, Grafana offers a number of capabilities to quickly visualize and analyze data stored in a CSV format. In this post, we’ll walk through an example of how to use Grafana to visualize any CSV file from anywhere on the web. More specifically, we will: Moving forward, you can also apply these steps to build any kind of dashboard within Grafana.

The carrot and the stick: the impact of data sovereignty on data centre buying decisions

Data sovereignty is now one of the top concerns of those making data centre buying decisions. The principle that data is subject to the laws of the country where it is collected or stored, has been enshrined in two discrete, but connected pieces of legislation: The Data Protection Act 2018 (DPA 2018). Whilst both these statutes enforce sovereignty as a minimum, they also cover the use of personal data, including how it is collected, stored, and processed.

How to Optimize Costs and Strengthen IT with Teneo's Deep Observability

Teneo understands that it can be hard to balance cost and depth of observability in todays fast-paced digital landscape, where organizations face the challenge of managing increasingly complex IT infrastructures while keeping costs under control. Achieving this balance requires a new approach, this is why we have developed our Open Observability platform, a critical component of Teneo’s StreamlineX framework.

Take Control of Incidents: Smarter Filtering, Collaboration & Insights

Managing incidents just got a whole lot easier. With our latest update, you get better visibility, smarter filtering, and a seamless way to collaborate with your team – right inside UptimeRobot. You can now access all incidents in one place under the new Incidents tab in the left sidebar. FYI: Some of our best improvements come directly from you—like the ability to add comments and make incidents searchable. We listen and we don’t judge—do you have an idea?