Across Asia Pacific, “Real-Time Retail” and e-commerce have never been more essential to meet the expectations of always-on, connected customers than it is today. To be successful, e-retailers need to ensure high availability and functionality across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps.

So, what shiny new functionality have we added for you to enjoy? As well as all the great stuff Alert Sync did before, you can now benefit from even more features: Wait Rules allow an incoming SCOM alert to be held for a specified period of time; before being evaluated against Incident Creation rules. This is really useful for those incidences when a SCOM alert might open and close itself in quick succession (like a CPU usage threshold monitor).

Alex Hidalgo is a Site Reliability Engineer at Squarespace, and he’s currently writing a book called Implementing Service Level Objectives for O’Reilly Media. The first three chapters of the book are available now through O’Reilly’s early access program. I had a chance to read those chapters and ask Alex some questions about service level objectives and reliability. Thanks, Alex, for sharing your knowledge.

2020 might be the year that we get mainstream adoption of folding cell phones and 5G connectivity, but some things don't change, and SMS usage appears to be one of them. This reliable technology is still widely used by businesses, professionals, and consumers on a daily basis, even as social media dominates our lives. SMS messaging is just convenient and quick.