An “on-call” worker is available to provide support at their employer’s request. Your enterprise may have on-call employees available across various departments, and these workers can help your business if problems arise, even outside of normal operating hours. Bonus Material: Advanced On-call Escalation Example PDF How you manage your on-call teams can have significant ramifications on your enterprise and its stakeholders.
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact on a timely or even proactive response, for instance if issues re-surface.
On October 7th we released a new Enterprise Alert version, version 8.5.1. Included in this release are the following enhancements.
Sharing information about the health and performance of an application is a critical part of any team’s daily workflow. That’s why we’re excited to announce the Datadog Slack App, which simplifies crucial communication tasks by deepening the integration between Datadog and Slack.
AIOps adoption is on the rise. According to Gartner, by 2023 40 percent of DevOps teams will augment application and infrastructure monitoring tools with AIOps platform capabilities. Use cases are also expanding beyond IT to include IT Service Management (ITSM), digital experience monitoring (DEM), DevOps, Application Performance Monitoring (APM) and third party services.
FireHydrant’s Slack integration is a great way to speed up your incident response, especially if FireHydrant Runbooks is automatically creating channels in your Slack workspace for each incident. “But what happens after the incident?” First of all, you shouldn’t have to manually archive those Slack channels; especially when you don’t want them clogging up the Slack navigation bar.
Every day we discover new vulnerabilities in our systems, cracks in the fence the adversaries take advantage of to get into your organization and wreak havoc. Understanding what you have in your environment (e.g., types of devices, systems equipment, etc.) is very important in order to make sure the controls in place are working and more importantly, keeping up with the threat landscape.
In a world that’s always on, keeping services up and running isn’t just ideal—it’s mission-critical for all of PagerDuty’s customers. It’s not lost on us that serving as the central nervous system for digital operations at some of the world’s largest companies is no small job.
