Operations | Monitoring | ITSM | DevOps | Cloud

Alerting

Escalating Prometheus alerts to SMS/Phone/Slack/Microsoft-Teams via AlertManager and Zenduty

Prometheus is by far, one of the most popular open-source monitoring tools used by millions of engineering teams globally with a robust community and continued adoption and evolution. We at Zenduty shipped our Prometheus integration integration a while back and we’re happy to report that the adoption of our Prometheus integration has been absolutely through the roof!

Improve Customer Satisfaction With Customer Service Incident Commanders

The global pandemic has drastically accelerated digital transformation initiatives and forced organizations to reimagine customer service by having them take on the incident commander role in managing and responding to customer issues and engaging with customers. In addition to prioritizing digital services, many businesses have migrated to the cloud to increase business agility, develop and deliver new features faster, and meet the growing demands of end users.

Curb alert noise for better productivity : How-To's and Best Practices

On the quest to provide the best uptime, software platforms depend on complex interconnected microservices. This often leaves them vulnerable to cascading failures creating a massive deluge of alerts from monitoring tools when things go wrong. In this blog, we explore how Squadcast can be configured to curb alert noise for better productivity with the help of the most advanced deduplication features.

Effectively Manage Your IT Infrastructure With The Alert Management Module

Organizations today use a wide range of apps and services as part of their IT infrastructure. This includes a combination of private and public clouds, third-party apps, security services, databases, and so on. With such a complex infrastructure in place, organizations face the challenge of monitoring the uptime of all these services to ensure continuous business availability.

Automating Incident Callouts for Canadian Pacific's Engineering Team

Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in 1881. It was CP that connected the country and became Canada’s first transcontinental railway. Headquartered in Calgary, Alberta, it owns approximately 13,000 miles of track across Canada and the United States. Canadian Pacific initially introduced Enterprise Alert in 2016 to increase speed and effectiveness of incident callouts to information workers, and staff in various departments.

Public Team Calendars

Today, we are excited to announce PagerTree has added support for public calendars! Public calendars allow you to share a team’s on-call calendar with the rest of the world. Public Calendars are available on our Pro and Elite pricing plans. If you don’t already have an account, sign up for a free-trial now. By default, all calendars are private, so to make use of this feature you must enable it.

The Love/Hate Relationship with Legacy Software

Legacy systems have a bad rap. But let’s face it: enterprises rely upon them, especially in traditional sectors like financial services, transportation, manufacturing, logistics and government. How do you decide whether to keep, upgrade or outright replace legacy software? How do you balance new competitive needs with financial constraints in IT? OpsRamp’s senior product and engineering leaders, Bhanu Singh and Ciaran Byrne, will share their thoughts on legacy software --the good and the bad--in this live video chat.

Turning Telemetry into Actionable Insight with Moogsoft Observability Cloud

Under the hood, Moogsoft Observability Cloud extends AI-based intelligence so that it starts with raw observability data analysis. It discovers your infrastructure services to collect and analyze the time-series metrics locally, along with turning time-series metrics and event data from your existing tools into actionable insights.