Our release of conditions in FireHydrant Runbooks has made it easier for teams who rely on email to communicate with key stakeholders or a distribution list. 💡If your team uses Slack, and you haven’t already installed our Slack integration, you should definitely check it out as it’s the easiest way to automate updates to channels when the status of an incident changes.

OpsLogix releases a BETA program of a Teams Connector for Operations Manager (SCOM), as the latest addition in our Virtual Operator product lineup. As of today, you will be able to sign up and join our program. The new connector is a welcomed addition to our existing products, such as the Service Now Connector and EZalert,” says Jonas Lenntun, Business Development at OpsLogix. “Not only is the timing just right since we all depend on virtual collaboration and meetings to work.

Your enterprise needs on-call support, but it often struggles to achieve its desired results. Yet, the longer your enterprise waits to improve its on-call support processes and procedures, the greater the risk becomes that a minor outage could cause substantial downtime. Bonus Material: Advanced Escalation Example PDF Ultimately, your enterprise needs seamless on-call support processes and procedures.

Microsoft wanted to give teams more ways to be well… a team. So they built Microsoft Teams, a communication platform for instant messaging, voice & video calls, and a way to watch NBA games (I never saw that last one coming). Let’s add “get Sentry notifications” to the list.

Another PagerDuty Summit is in the books, and we’re still coming down from the excitement and energy our customers and community showed us over the past week. We made several big announcements over the course of the conference, but none more significant than the AIOps advancements on our digital operations platform. We introduced a number of ways customers can apply machine learning algorithms and automation to a wide range of workflows across the platform.

It seems almost everything is going digital during this pandemic: businesses, education, and medical consultations. This increased digital consumption is squeezing the juice out of the IT infrastructure of many organizations. On top of that, remote work policies are posing serious security issues. At times like these, IT infrastructure monitoring is like a football game for IT admins, except: So how do you navigate all these challenges and score a touchdown?

A hosted status page gives you the peace of mind that users can always answer one simple question: is it up or down. Hosted status pages work because they offer third-party confirmation your services are up. If your site goes down, the third party is likely not down and you can use them to refer to your status. Status pages are your personal 24 hour news cycle. Regardless of if you’re up or down, customer service fields fewer support tickets, and users praise your transparency.