How Martello's DEM Benefits Mitel Partners
The ability to work from anywhere is a great concept but isn’t without specific challenges to navigate, especially for the IT teams of an organization.
Operations | Monitoring | ITSM | DevOps | Cloud
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How Does Digital Experience Monitoring Improve Productivity
Optimizing the digital experience monitoring (DEM) strategy should be a priority for businesses. According to Forrester, the five principles to optimize end-user experience management are 1. Holistic 2. Workflow-centric 3. Feedback-driven 4. Automated and 5. Quantified. Exoprise offers businesses a 360 degree DEM solution for cloud, network, and workspace digital transformation. The better together monitoring strategy combines real user and synthetic monitoring to deliver actionable insights to IT for SaaS applications whether consumed from home or office. With complete coverage for ALL of Office 365 cloud productivity applications and crowd-sourced benchmarks, Exoprise leads the way to ensure high productivity for the remote workforce.
How to Benchmark SaaS Performance for reducing MTTR
Exoprise CloudReady effectively benchmarks SaaS application and network capacity performance through the power of crowd intelligence. This unique approach covers a variety of useful metrics for IT administrators such as Network RTT, Audio Jitter, SharePoint Health, Server Latency, Login Times, etc. Combining application monitoring and end-to-end network diagnostics with the power of crowd-sourced data analytics provides complete visibility into business-critical cloud services as well as insights into the health of the Internet. Reduce MTTR and accelerate troubleshooting during outages by instantly finding bottlenecks in the service delivery chain.
Best Practices to Improve Digital Experience Monitoring
Businesses need best practices and implementation strategies to improve the end-user experience for their employees. By combining synthetics and real user monitoring, IT can deliver a seamless Microsoft 365 and SaaS application experience. As work anywhere becomes a dominant reality, employee productivity and technology empowerment will be critical goals to measure. Ultimately, business leaders will need to determine key processes and workflows that need effective monitoring. Dedicating specific staff resources to digital workplace experience will impact end-user productivity.
How to Monitor ALL of Microsoft 365 (8 Different Apps)
Monitoring Microsoft 365 is essential to ensure a superior digital experience with productivity apps and cloud services. Only Exoprise provides full coverage for synthetics and real-user monitoring. The use of 8-10 different synthetic sensors per site provides Exoprise customers with an ideal start. These locations may include corporate headquarters, branch offices, or work from home settings with knowledge workers.
Reliability Monitoring For Improved Digital Experience
Monitoring methodologies evaluate application reachability, availability, performance, and reliability to measure digital experience accurately. Only measuring one or the other will offer a skewed view of the end-user experience. For example, higher availability is not the sole indicator of a good end-user experience. At the same time, reliability is a critical performance indicator for service providers.
When Competitors Close the Digital Experience Gap
After 2020, there are only two types of businesses: those who have retained customers or grown, and those who lost customers to more nimble competitors. There are many reasons. The transition away from traditional retail, shifting customer expectations, and internal operations challenges due to increasing complexity all play their parts. However, the main reason is simple. 2020 affirmed that there’s no such thing as a non-digital business.
Extend your Mitel Offering to Improve Service Delivery and User Experience
Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.
In-Depth Guide to Digital Experience Monitoring
How a software product feels is easy to overlook, but how the product works matters just as much, if not more. Results from digital experience monitoring point to how apps feel as the key determinant of their success. “That’s how it is with people. Nobody cares how it works as long as it works.” This famous line from The Matrix Reloaded (2003) resonates with the way many developers approach maintaining apps. Someone has to keep watch.
Digital Experience Monitoring Benefits for IT Featuring Forrester
End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.