In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available.

Even when businesses are functioning as usual, mergers and acquisitions are intense and demanding transitions for companies to pull off. From the constant communication required in the preparation phase, to the technical demands of integrating two teams, a merger or acquisition forces companies to exhaust resources in order to make the transition a smooth success. Then the pandemic hit.

What is more important – time saved or time well spent? How you think about this problem and how you’d go about measuring it is an important consideration for managers who aspire to be leaders in today’s digital workplace. In IT and beyond, focusing on experience over service is the difference between managing the status quo and leading a change that pushes an organization forward.

“The best laid plans of mice and men, go oft awry, and leave us nothing but grief and pain” It may sound cliché but think back on the 2020 you had laid out and the 2020 you experienced and you’ll know it’s true. No matter what company you work for or what your job description entails, I’m willing to bet you had to throw a lot of good plans out the window when the pandemic hit. And if you didn’t, call me, I’d like your advice on some lottery numbers.