As reported by Forrester in Q4, 2020, nearly a dozen technology vendors are riding a new wave of End-User Experience Management (EUEM) in IT right now—an exciting, emerging market that directly benefits IT departments and the employees they support.
A lot of very good writing from some reliable commentators has been suggesting that organizations have been forced into a digital-first environment. Covid has been the enforcer and business and public sector alike have adapted to having a distributed workforce by putting the infrastructure in where there were gaps. This is OK as far as it goes but it’s not quite right. The best organizations have not gone ‘digital-first’.
IT leaders and decision makers certainly feel the impact of the pandemic, but for these past few months they haven’t been able to form any coherent narrative on what they are experiencing. Until now. Teaming up Pulse, an independent technology research firm, we recently surveyed 142 enterprise technology executives to understand how they have been handling their Digital Employee Experience (DEX) since the pandemic, what problems still persist, and where their focus is for 2021.
Under intense competitive pressure for customers and employees alike, most businesses today are pursuing aggressive digital transformation strategies. IDC predicted that nearly US $1.3 trillion was spent worldwide on digital transformation technologies – namely hardware, software, and services – in 2018, and tips that figure to nearly double in 2021 to reach more than US $2.1 trillion.
2020 is behind us. But we are still reeling under its effects. The disruption at work due to Covid left companies to rethink their IT strategy and focus on digital experience monitoring for their vast remote workforce. However, in these unprecedented times, Exoprise successfully managed to deliver the best monitoring outcomes to its global customers.
Companies love data. Aggregating data from multiple sources makes decision-making easier and brings a new depth of the conversation to business meetings. But all of this is at the management level. IT managers and administrators also search for data from multiple sources to ensure that the ecosystem works. Companies demand the continued maintenance and availability of mission-critical applications. Without a framework or incident workflow, revenue can suffer, and customers churn if the company does not proactively address problems that arise in its infrastructure.
